Helpdesk Administrator

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Scotland; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a proactive Helpdesk Administrator to join their dynamic FM team in South Lanarkshire. This role offers the chance to support day-to-day maintenance operations and enhance client service delivery. You will be the first point of contact for maintenance requests, ensuring all jobs are logged and prioritised accurately. With a competitive salary and opportunities for training and development, this position is perfect for someone looking to grow in a supportive and friendly environment. If you thrive under pressure and have a keen eye for detail, this opportunity is for you.

Benefits

25 days annual leave plus bank holidays

Training and development opportunities

Supportive working environment

Qualifications

• Experience in a helpdesk, customer service, or administrative role.
• Strong IT skills including Microsoft Office and CAFM systems.

Responsibilities

• Act as the first point of contact for maintenance requests.
• Log and prioritise jobs using the CAFM system.
• Monitor job progress and update records.

Skills

Customer Service

Microsoft Office

CAFM Systems

Communication Skills

Organisational Skills

Job description

Job Title: Helpdesk Administrator
Location: South Lanarkshire
Salary: 27,000 per annum
Contract Type: Full-Time, Permanent

Overview:
FM Search & Select are recruiting on behalf of our Client for an organised and proactive Helpdesk Administrator based in South Lanarkshire. This is a great opportunity to join a busy FM team and play a key role in supporting day-to-day maintenance operations and client service delivery.

Key Responsibilities:

Act as the first point of contact for incoming maintenance requests via phone and email

Log and prioritise jobs accurately using the CAFM (Computer-Aided Facilities Management) system

Schedule and dispatch engineers based on urgency and availability

Monitor job progress and update records accordingly

Liaise with internal teams, contractors, and clients to ensure timely resolution of issues

Produce daily, weekly, and monthly reports on job statuses and SLA performance

Maintain accurate records of communications and job updates

Assist with invoicing, compliance documentation, and other administrative tasks as required

Requirements:

Previous experience in a helpdesk, customer service, or administrative role (ideally within facilities management or a similar environment)

Strong IT skills, including proficiency in Microsoft Office and CAFM systems

Excellent communication and interpersonal skills

High attention to detail and strong organisational abilities

Ability to work well under pressure and manage competing priorities

Competitive salary of 27,000

25 days annual leave plus bank holidays

Training and development opportunities

Supportive and friendly working environment

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