Helpdesk Administrator

Skanska; Scotland; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Helpdesk Administrator, where you'll play a crucial role in ensuring efficient operations through effective task management and communication. This position offers a hybrid working arrangement, allowing you to balance your professional and personal life. You'll be part of a team that values diversity and innovation, contributing to a culture of excellent customer service. If you have a knack for organization and a passion for helping others, this role is perfect for you!

Qualifications

• Experience in a helpdesk role, preferably with CAFM systems.
• Strong communication and organisational skills.

Responsibilities

• Log tasks on the Helpdesk CAFM system and plan tasks for direct labour.
• Liaise with engineers and manage job progress.

Skills

Helpdesk experience

Communication skills

Organisational skills

Microsoft Office proficiency

Client liaison

Tools

CAFM system (Concept Evolution)

Job description

Description and Requirements

Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.

We are looking for a Helpdesk Administrator to join our Eurocentral team in Scotland. You will report to the Helpdesk Supervisor and will be responsible for the delivery and administration of the helpdesk.

As a Helpdesk Administrator, your responsibilities include planning tasks through the CAFM system, liaising with mobile engineers, supply chain, and management for updates on job progress across all building services.

What you'll do:

1. Log tasks (jobs) on the Helpdesk CAFM system ‘Concept Evolution’. Tasks may be received by telephone, email, in person, or through the CAFM system directly.
2. Plan tasks for direct labour to ensure SLAs are met.
3. Liaise with mobile engineers, supply chain, and facilities managers regarding job progress.
4. Organise plant hire for direct labour engineers.
5. Generate weekly reports for the Helpdesk Supervisor and Business Support Manager.
6. Track compliance with attendance SLAs, intervene to improve supplier and staff performance, communicate with customers, and escalate issues as necessary.
7. Promote a culture of customer service to internal and external customers.
8. Assist the Facilities Services Manager and Business Support Manager with contract management, supplier management, and procurement.

What you'll bring to the role:

1. Experience working in a Helpdesk role, preferably using a CAFM system.
2. Good communication skills.
3. Strong organisational skills.
4. Experience working directly with client representatives.
5. Proficiency in Microsoft Office, particularly at an intermediate level.
6. Ability to meet tight deadlines.
7. Hybrid working arrangement.

Additional Information

Equal opportunities: We embrace diversity in all forms, believing it fosters innovation and high performance. We call it Naturally Skanska.

Flexible working: We welcome discussions about flexibility during the interview process.

Reasonable adjustments: Please contact us at [e-mail] if you require adjustments to support your application process.

More information about the role: This advert may not include all duties or responsibilities. For a full role profile, contact us at [e-mail].

Closing date: The closing date may change at the company's discretion.

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