Helpdesk Administrator

Confidential; Gateshead; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary and benefits

Supportive and friendly working enviro

Career development in Facilities Mgmt

Job summary

Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead. As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.

The role involves handling inquiries via phone and email, logging and managing jobs, coordinating engineers and contractors, processing invoicing, and keeping clear records with updates to clients and internal teams.

Qualifications

• Previous experience in an administrative or helpdesk role.
• Facilities Management or maintenance sector experience desirable.
• Excellent communication skills, confident on the phone and via email.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficiency in Microsoft Office and basic job-logging software.

Responsibilities

• Act as the first point of contact for client enquiries via phone and email.
• Log and manage jobs accurately, ensuring all client requests are captured correctly.
• Coordinate and schedule engineers and contractors to meet client requirements.
• Handle invoicing and support administrative processes related to job management.
• Maintain clear records and provide updates to clients and internal teams as required.

Skills

Communication

Organisation

Prioritisation

Tools

Microsoft Office

Job-logging software

Job description

Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead. As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.

Key Responsibilities:

• Act as the first point of contact for client enquiries via phone and email.
• Log and manage jobs accurately, ensuring all client requests are captured correctly.
• Coordinate and schedule engineers and contractors to meet client requirements.
• Handle invoicing and support administrative processes related to job management.
• Maintain clear records and provide updates to clients and internal teams as required.

Requirements:

• Previous experience in a similar administrative or helpdesk role is essential.
• Facilities Management or maintenance sector experience is highly desirable.
• Excellent communication skills, confident on the phone and via email.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficiency in Microsoft Office and basic job-logging software.

Whats on Offer:

• Competitive salary and benefits.
• Supportive and friendly working environment.
• Opportunity to develop your career in Facilities Management and administration.