Client Services & Scheduling Administrator

Branta Consulting Limited; North East; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Friendly working environment

Career development opportunities

Job summary

Branta Consulting Limited in Gateshead is seeking a proactive Administrator to join a busy team. You will be the first point of contact for clients, coordinating and logging jobs, and supporting engineers and contractors with scheduling and invoicing.

The role requires excellent communication, strong organisation, and the ability to manage multiple priorities in a fast-paced environment. Experience in facilities management or maintenance is desirable, and competence in Microsoft Office is

Qualifications

• Previous experience in an administrative or helpdesk role is essential.
• Facilities Management or maintenance sector experience is desirable.
• Excellent communication skills, confident on the phone and via email.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as the first point of contact for client enquiries via phone and email.
• Log and manage jobs accurately, ensuring all client requests are captured correctly.
• Coordinate and schedule engineers and contractors to meet client requirements.
• Handle invoicing and support administrative processes related to job management.
• Maintain clear records and provide updates to clients and internal teams as required.

Skills

Communication skills

Organisational skills

Multitasking

Microsoft Office proficiency

Tools

Microsoft Office

Job-logging software

Job description

Branta Consulting Limited in Gateshead is seeking a proactive Administrator to join a busy team. You will be the first point of contact for clients, coordinating and logging jobs, and supporting engineers and contractors with scheduling and invoicing.

The role requires excellent communication, strong organisation, and the ability to manage multiple priorities in a fast-paced environment. Experience in facilities management or maintenance is desirable, and competence in Microsoft Office is