Help Desk Assistant

People First Recruitment; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

People First Recruitment is seeking a Help Desk Assistant to deliver day-to-day IT support for end users from The City of London onsite, 35 hours per week. You will diagnose PC, software and network issues, manage Microsoft 365 and device configurations, and maintain security best practices.

The role requires strong English communication, teamwork and problem-solving, with a keen eye for detail and accountability. Japanese language skills are a plus.

Qualifications

• Experience providing IT infrastructure and application support.
• Strong written and verbal English communications.
• Excellent organisational and time-management abilities.
• Collaborative team player with good interpersonal skills.
• Analytical and problem-solving capabilities.
• Attention to detail and high accuracy.

Responsibilities

• Provide day-to-day IT support to end users for PC, hardware, software, and peripherals.
• Diagnose and resolve network-related issues using fundamental networking concepts.
• Apply basic IT security principles in daily activities and decisions.
• Support Microsoft 365, Entra ID and Intune including user accounts and licences.
• Manage PCs and mobile devices, including configuration, deployment and maintenance.

Skills

IT support

Communication

Team player

Analytical skills

Time management

Attention to detail

Accountability

Japanese language

Job description

Location: The City of London, 5 days Onsite

Agency temp (PAYE)

Start: ASAP

Working hours: 35 hours

Help Desk Assistant - Duties and Responsibilities

• Provide day-to-day IT support to end users, including troubleshooting PC, hardware, software and peripheral-related issues.
• Apply a sound understanding of fundamental networking concepts to systematically diagnose and resolve network-related issues.
• Understand and apply basic IT security principles, including the potential security implications of day-to-day IT activities and decisions.
• Provide support for Microsoft 365, Entra ID and Intune, including user account and licence administration.
• Manage and support PCs and mobile devices, including device configuration, deployment and ongoing maintenance.

Help Desk Assistant - Skills and Experience

• Excellent written and verbal communication skills in English.
• Extensive experience in IT infrastructure and application support.
• Excellent organisational skills.
• Strong communication and interpersonal skills.
• A collaborative approach with the ability to work effectively as part of a team.
• Excellent analytical and problem-solving skills.
• Strong time management skills with the ability to prioritise tasks effectively.
• High level of accuracy and attention to detail.
• Strong sense of responsibility and accountability.
• Japanese language skills would be an advantage.

Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.