Help Desk Analyst

Matchtech; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their dynamic team in Nottingham. This role focuses on troubleshooting hardware and software issues while ensuring high-quality customer service. As part of a collaborative environment, you will manage support tickets and document resolutions meticulously. With a rotating shift schedule, this position offers the opportunity for growth and extension based on performance. If you are passionate about IT support and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Strong troubleshooting and problem-solving skills required.
• Excellent communication abilities are essential.

Responsibilities

• Provide expert assistance in resolving technical issues.
• Manage and maintain support tickets efficiently.

Skills

Troubleshooting

Problem-solving

Communication

Task management

Retail sector IT systems

Job description

Full Job Description

Key Responsibilities:

You will be joining the IT support team where you'll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excellence.

Job Requirements:

• Strong troubleshooting and problem-solving skills
• Excellent communication abilities
• Ability to manage and prioritise multiple tasks
• Familiarity with retail sector IT systems (an advantage)
• Capability to work on a rotating shift schedule, including weekends
• Based in Nottingham, with a 5-day working week
• Shifts between Monday and Sunday, from 0700 to 2100
• Initial 3-month contract with potential for extension based on demand and performance