Help Desk Analyst

JR United Kingdom; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as part of the IT support team, where you'll play a crucial role in resolving technical issues and ensuring smooth IT operations. This position emphasizes high-quality customer service, allowing you to make a significant impact on the user experience. Collaborate with internal teams and manage support tickets while documenting resolutions meticulously. With an initial 3-month contract and potential for extension based on performance, this role offers a dynamic work environment where your contributions are valued. If you're passionate about technology and customer support, this opportunity is perfect for you.

Qualifications

• Strong troubleshooting and problem-solving skills are essential.
• Excellent communication abilities to assist users effectively.

Responsibilities

• Provide expert assistance in resolving technical issues.
• Manage and maintain support tickets for efficient resolution.

Skills

Troubleshooting

Problem-solving

Communication

Task management

Retail IT systems familiarity

Job description

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You will be joining the IT support team where you'll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excellence.

Job Requirements:

• Strong troubleshooting and problem-solving skills
• Excellent communication abilities
• Ability to manage and prioritise multiple tasks
• Familiarity with retail sector IT systems (an advantage)
• Capability to work on a rotating shift schedule, including weekends
• Nottingham based, 5-day working week
• Shifts between Monday and Sunday, from 0700 to 2100
• Initial 3-month contract with potential for extension based on demand and performance