Help Desk Analyst

Talantir; Liverpool; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Flexible working

Great career path opportunities

Job summary

Talantir is seeking an enthusiastic IT Helpdesk Analyst to kick start their IT career. You will be the first point of contact for IT support, assisting end users in a calm, professional manner and gaining exposure to real-world IT infrastructure across a multi-site environment.

You will work with experienced engineers and contribute to resolving issues across hardware, software and networking, including VOIP monitoring and ticket logging in line with processes.

Qualifications

• Relevant experience in an IT support or customer-facing technical role.
• Strong working knowledge of Microsoft-based operating systems.
• Experience troubleshooting technical issues.

Responsibilities

• Provide first line technical support to end users across hardware, software and networking.
• Monitor and assist in maintaining the VOIP system.
• Log, prioritise and resolve support tickets in line with agreed processes.

Skills

IT support

Customer-facing

Troubleshooting

Windows OS

VOIP systems

Ticketing systems

Job description

Help Desk Analyst - Up to 28K - Liverpool - Onsite.

My client is looking for an enthusiastic IT Helpdesk Analyst who is looking to kick start their IT career. You will act as the first point of contact for IT Support whilst providing support to end users in a calm professional manner. You will work alongside experienced engineers and gain exposure to real-world IT infrastructure across a growing multi-site environment.

Key Responsibilities

• Provide first line technical support to end users across hardware, software and networking.
• Monitor and assist in maintaining the VOIP system.
• Log, prioritise and resolve support tickets in line with agreed processes.

Essential

• Relevant experience in an IT support or customer-facing technical role.
• Strong working knowledge of Microsoft-based operating systems.
• Experience troubleshooting technical issues.

Desirable

• Exposure to SD-WAN environments.
• Basic Linux knowledge.
• Evidence of personal IT projects or self-directed learning.

Benefits

• Flexible working.
• Great career path opportunities.