Heathrow Luxury Store Manager – Lead & Inspire Teams

BoF Careers; Hounslow; On-site; GBP 65,000 - 90,000; Full time

Job summary

Burberry is seeking a Store Manager for our Heathrow Airport retail operation across terminals, leading a dynamic team of 35-40 employees with support from an Assistant Store Manager.

The role is a high-profile leadership position focused on delivering an exceptional customer experience, driving commercial performance, and maintaining operational excellence in a fast-paced travel retail environment.

Qualifications

• Experience leading large, multi-site or high-volume retail teams in premium or luxury environments.
• Proven ability to coach, develop and retain talent across locations.
• Strong commercial sense with focus on sales, service and operational excellence.

Responsibilities

• Lead a multi-site team across Heathrow terminals with a focus on exceptional service.
• Drive sales and client engagement to maximise business performance.
• Collaborate with the Assistant Store Manager and leadership team to ensure consistent standards.
• Create a luxury customer experience that reflects Burberry's values and heritage.
• Oversee operational excellence, including workforce planning, stock management, and safety standards.
• Recruit, develop and retain top talent to build an inclusive, high-performing team.

Skills

Store leadership

Multi-site leadership

Premium luxury retail

People development

Stakeholder management

Customer experience

Job description

Burberry is seeking a Store Manager for our Heathrow Airport retail operation across terminals, leading a dynamic team of 35-40 employees with support from an Assistant Store Manager.

The role is a high-profile leadership position focused on delivering an exceptional customer experience, driving commercial performance, and maintaining operational excellence in a fast-paced travel retail environment.