Heathrow Client Support & Performance Lead (6-Month)

Biffa Waste Services; Hounslow; On-site; GBP 40,000 - 55,000; Full time

Job summary

Biffa Waste Services is seeking a Client Support Manager on a 6-month fixed-term contract to support the Heathrow contract. You will build client relationships, analyse performance, and coordinate operational activities to deliver high-quality service.

You will work with the Corporate Account Director and onsite teams, assisting with performance reporting, budget monitoring, and continuous improvement initiatives while ensuring strong customer engagement and sustainable practices.

Qualifications

• Experience in client services or contract coordination.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a busy environment.
• Excellent organisational skills and ability to meet deadlines.
• Strong analytical skills with data interpretation and reporting.
• Good commercial awareness including budgets and contract performance.
• Proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Support the day-to-day delivery of the Heathrow contract as a main client contact.
• Prepare and analyse contract performance reports and KPIs.
• Coordinate activities with onsite teams and internal stakeholders.
• Monitor contract expenditure and highlight variances with the Commercial Finance team.
• Analyse waste/recycling data to identify trends and improvements.
• Support client meetings, reviews, and communications; track actions.
• Contribute to engagement materials and sustainability initiatives.
• Maintain accurate contract records and performance trackers.

Skills

Client services

Account support

Contract coordination

Mobilisation

Operational management

Tools

Excel

PowerPoint

Job description

Biffa Waste Services is seeking a Client Support Manager on a 6-month fixed-term contract to support the Heathrow contract. You will build client relationships, analyse performance, and coordinate operational activities to deliver high-quality service.

You will work with the Corporate Account Director and onsite teams, assisting with performance reporting, budget monitoring, and continuous improvement initiatives while ensuring strong customer engagement and sustainable practices.