Heathrow Airport Accessorize - Supervisor (Full time)

Monsoon; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Exciting bonus scheme

Unsocial hours premium (midnight–6am)

Staff uniform allowance

Generous staff discount across all our

Birthday day off

Job summary

Monsoon Accessorize is recruiting for a store supervisor in Greater London to lead a team in delivering exceptional customer service and driving sales in line with brand standards.

You will act as a brand ambassador, ensuring staff are motivated and knowledgeable, while promoting inclusivity and a positive store culture across Accessorize, Monsoon, and Monsoon Childrenswear brands. The role includes supporting management and representing the brand at all times.

Qualifications

• Customer-focused with ability to tailor one-to-one service.
• Experience in a supervisor or key-holding role.
• Proven track record delivering service excellence through a team.
• Demonstrates passion, drive and resilience with a can-do attitude.
• Strong communication skills.
• Decision-maker with ownership mindset to benefit the business.

Responsibilities

• Be a true brand ambassador, driving exceptional customer experience and embodying Accessorize values.
• Generate profit by exceeding KPIs.
• Motivate and develop knowledgeable teams to achieve excellence.
• Support management to maximise commercial opportunities and drive sales, implement VM/Window Guidelines to a high standard.
• Promote piercing service with your team.
• Be flexible to support other stores and teams to achieve a common goal.
• Promote inclusive environment and equality.

Skills

Customer focus

Lead by example

Supervisory experience

Passion and resilience

Communication

Ownership/decision making

Job description

What are we looking for in you?

• Demonstrate customer focus – delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
• Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us
• Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can – do approach
• The ability to communicate openly and effectively
• A solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

In this role you will

• Be a true brand ambassador, supporting the store and team in driving overall performance thorough delivering an exceptional customer experience and demonstrating the Accessorize values
• Generating profit, through exceeding those KPIs
• Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and kindness with your team

Joining us, your benefits would include:

• A competitive salary and exciting bonus scheme
• An additional unsocial hours premium for anyone working shifts between midnight – 6am
• A Staff uniform allowance – enabling you to have fun wearing our accessories
• Generous staff discount across all our brands – Accessorize, Monsoon andMonsoon Childrenswear
• An additional day’s holiday to celebrate your birthday

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request discuss any specific requirements.