Supervisor (Part Time) - Reading Accessorize

Monsoon; Reading; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Staff uniform allowance

Generous staff discount

Birthday holiday extra day

Job summary

Monsoon Accessorize in Reading is seeking a store supervisor to lead our team and uphold the brand’s exceptional customer service. You will act as a true brand ambassador and inspire colleagues to deliver outstanding service across every interaction.

You will drive performance by meeting KPIs, promoting Visual Merchandising standards, and supporting daily store operations. The role requires hands-on leadership and a customer-first mindset.

Qualifications

• Experience in a supervisor or key holding role.
• Demonstrate passion, drive and resilience with a can-do approach.
• Ability to communicate openly and effectively.
• Solution-driven with ownership to take responsibility.

Responsibilities

• Be a true brand ambassador, supporting the store and team to drive overall performance and customer experience.
• Generate profit by exceeding KPIs and motivating the team to excellence.
• Support management in maximising commercial opportunities and uphold Visual Merchandising standards.
• Promote and deliver piercing services with the team.
• Be flexible to support other stores and maintain an inclusive environment.

Skills

Customer focus

Leadership by example

Communication skills

Decision making

Resilience

Ownership mindset

Job description

What are we looking for in you?

• Demonstrate customer focus – delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do
• Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us
• Experience within a supervisor or key holding role
• Someone who demonstrates passion, drive and resilience, with a can – do approach
• The ability to communicate openly and effectively
• A solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

In this role you will

• Be a true brand ambassador, supporting the store and team in driving overall performance thorough delivering an exceptional customer experience and demonstrating the Accessorize values
• Generating profit, through exceeding those KPIs
• Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and kindness with your team

Joining us, your benefits would include

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance – enabling you to have fun wearing our accessories
• Generous staff discount across all our brands – Accessorize, Monsoon andMonsoon Childrenswear
• An additional day’s holiday to celebrate your birthday

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request discuss any specific requirements.