Heat Pumps Support Engineer

Thornhvac; Reading, Portsmouth; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Product expertise development

Career growth opportunities

Job summary

Thornhvac is seeking a Heat Pumps Technical Support Engineer to join our hybrid team based across Reading and Portsmouth. You will support customers with technical issues from install through post-install, collaborating with engineers, installers and contractors by phone, video and site visits.

You will diagnose faults, manage warranty claims, and contribute to training internal staff and external partners on best practices. A driving licence is required for occasional site visits.

Qualifications

• Experienced heat pumps or heating engineer with exposure to heat pumps in commercial & domestic buildings.
• Excellent verbal and written communication skills.
• Full driving licence required for occasional site visits.
• Willingness to develop technical knowledge and train others.

Responsibilities

• Provide technical support to customers on install, commissioning and post-install issues, focusing on heat pumps.
• Coordinate with engineers, installers and contractors via phone, email, video calls and on-site visits.
• Perform troubleshooting, diagnostics and handle warranty claims including controls and unit controllers.
• Assist in training internal staff and external partners on best practices.

Skills

Heat pumps

Engineering

Customer support

Job description

Heat Pumps Technical Support Engineer, based across 2 sites in Reading and Portsmouth.

Salary up to £45k plus full company benefits.

Benefits:

• Become a true product expert. And learn additional heating and cooling products too.
• Help in the development of the technical team and contribute towards future growth, with genuine career opportunities.

The Role

• Providing support to customers with technical issues on equipment at install, commissioning and post install levels, focusing initially on heat pumps.
• Working with engineers, installers and contractors via phone, email, video calls and site visits as required.
• Providing trouble-shooting, diagnostics and warranty claims on equipment to include controls and unit controllers.
• Involved with training and advising internal staff and external partners on best practice.

The Person

• Seeking an experienced heat pumps or heating Engineer with exposure to heat pumps across commercial & domestic buildings.
• Ideally coming from a service and breakdown background working as an engineer or supervisor, you'll enjoy helping customers with fault diagnosis.
• Excellent verbal and written communication skills.
• Full driving licence required, as there may be occasional site visits to support customers.

The Package

A basic up to £45k plus full company benefits, 25 days holiday.

The Location

A hybrid role based out of the office in Reading and/or Portsmouth

Some home working offered once trained, plus trouble-shooting visits to customer sites as and when required.