Hybrid Heat Pumps Engineer - Technical Support Diagnostics

Thornhvac Ltd; Portsmouth; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Hybrid/remote working after training

Job summary

Thornhvac Ltd near Portsmouth is seeking a Heat Pumps Engineer to provide technical support and remote assistance on heat pump systems. The role combines office-based problem solving with occasional site visits to support customers and installations.

You will work with engineers, installers and contractors, handling fault diagnosis and warranty issues while developing expertise across heating and cooling products. A hybrid role with training is offered, plus a benefits package.

Qualifications

• Experienced heat pumps or heating engineer with exposure to heat pumps in commercial and domestic buildings.
• Service/breakdown background, capable of fault diagnosis and customer support.
• Excellent verbal and written communication skills.
• Full driving licence for occasional site visits.

Responsibilities

• Provide technical support to customers on heat pumps at install, commissioning and post-install stages.
• Coordinate with engineers, installers and contractors via phone, email, video calls and site visits as needed.
• Troubleshoot, diagnose and process warranty claims on equipment including controllers.
• Assist in training internal staff and external partners on best practices.

Skills

Heat pumps experience

Customer support

Job description

Thornhvac Ltd near Portsmouth is seeking a Heat Pumps Engineer to provide technical support and remote assistance on heat pump systems. The role combines office-based problem solving with occasional site visits to support customers and installations.

You will work with engineers, installers and contractors, handling fault diagnosis and warranty issues while developing expertise across heating and cooling products. A hybrid role with training is offered, plus a benefits package.