Hearing Wellness Advisor

Sonova; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Salary £28,500 per annum

Monthly bonus scheme

Boots Discount Card

Free hearing aids (employee)

Job summary

Boots Hearingcare is hiring a Hearing Wellness Advisor to welcome customers, perform screenings, and support Audiologists in a modern clinic environment. You will gain hands-on experience, participate in training at the Boots Hearingcare Academy, and follow a clear career pathway into audiology.

The role emphasizes service quality, patient communication, and accurate administration, with a structured development plan and in-store support.

Qualifications

• Customer service experience and a friendly, professional manner.
• Clear communication with customers and colleagues.
• Strong organisational ability and attention to detail.
• Genuine interest in hearing health and progression into audiology.

Responsibilities

• Be the first point of contact for customers in the clinic.
• Support hearing screenings and pre-clinic checks.
• Assist Audiologists with clinic flow and patient preparation.
• Discuss hearing health and hearing aid options with customers.
• Manage appointments, records, and administrative tasks.

Skills

Customer service

Communication skills

Organisational skills

Interest in hearing health

Confidence with customers

Education

GCSEs Maths English Science

Job description

If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives- this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career. You'll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology- backed by the scale, stability, and investment of Boots Hearingcare. This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway. The clinic environment You'll work within a modern clinic, supporting both customers and Audiologists in delivering outstanding hearing care. The environment includes:

• Access to the latest hearing technology and hearing aid solutions
• Structured diaries and appointment-based services
• Strong clinical and operational support
• Clear processes and high standards of care, As a Hearing Wellness Advisor you'll:
• Be the first point of contact for customers, providing a warm and professional welcome
• Carry out hearing screenings and pre-clinic checks
• Support hearing aid maintenance, aftercare, and troubleshooting
• Assist Audiologists with clinic flow and customer preparation
• Confidently discuss hearing health, ear care products, and next steps with customers
• Manage administration, appointments, and customer records accurately
• Play an active role in delivering a high-quality, customer-centric service

You’ll be trusted with responsibility and supported to grow your capability over time.

Training & career progression From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store.

Career pathway

This role offers a clear progression route: Hearing Wellness Advisor

• QHAD Audiologist

With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.

• GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
• Strong performance and customer focus
• Ability to balance academic study with clinical practice, A strong customer-service background (healthcare or retail ideal)
• Confidence working with customers in a consultative environment
• Excellent communication and organisational skills
• Strong attention to detail and administration skills
• A genuine interest in hearing health and progression into audiology
• GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry

We care. We drive innovation. We strive for excellence. We build the best team.

• Salary: £28,500per annum
• Monthly bonus scheme
• Boots Discount Card
• Free hearing aids (if required as an employee)
• Free flu vaccination (discounted for family members)
• Pension scheme (including salary sacrifice)
• Life assurance
• Flexible Benefits Box - tailor your package
• Telus wellbeing support - confidential support inside and outside work
• 25 days annual leave, increasing to 30 with service, plus bank holidays
• Long service awards recognising your contribution