Hearing Wellness Advisor - Solihull

Boots Hearingcare Ltd; Metropolitan Borough of Solihull; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Salary £26,500 per annum

Monthly bonus scheme

Boots Discount Card

Free hearing aids (employee)

Free flu vaccination

Pension scheme (salary sacrifice)

Life assurance

Flexible Benefits Box

Telus wellbeing support

25 days annual leave (30 with service)

Long service awards

Job summary

Boots Hearingcare Ltd is seeking a customer‑facing Hearing Wellness Advisor to support customers on their hearing journey and build the skills for a long‑term audiology career.

You will work in a modern clinic alongside Audiologists, with structured training and a clear progression pathway. Benefits include a competitive salary, bonus scheme, Boots discounts, and pension. Accommodation for training is provided where needed.

Qualifications

• GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science.
• Strong performance and customer focus.
• Ability to balance academic study with clinical practice.

Responsibilities

• Be the first point of contact for customers, providing a warm and professional welcome.
• Carry out hearing screenings and pre-clinic checks. Support hearing aid maintenance, aftercare, and troubleshooting.
• Assist Audiologists with clinic flow and customer preparation.
• Confidently discuss hearing health, ear care products, and next steps with customers.
• Manage administration, appointments, and customer records accurately.
• Play an active role in delivering a high-quality, customer-centric service.

Skills

Customer service

Healthcare/retail experience

Communication

Attention to detail

Interest in hearing health

Education

GCSEs (Maths, English, Science)

Job description

If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives- this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career.

You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology- backed by the scale, stability, and investment of Boots Hearingcare.

This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway.

The clinic environment

You’ll work within a modern clinic, supporting both customers and Audiologists in delivering outstanding hearing care.

The environment includes:

• Access to the latest hearing technology and hearing aid solutions
• Structured diaries and appointment-based services
• Strong clinical and operational support
• Clear processes and high standards of care

The role

As a Hearing Wellness Advisor, you’ll:

• Be the first point of contact for customers, providing a warm and professional welcome
• Carry out hearing screenings and pre-clinic checksSupport hearing aid maintenance, aftercare, and troubleshooting
• Assist Audiologists with clinic flow and customer preparation
• Confidently discuss hearing health, ear care products, and next steps with customers
• Manage administration, appointments, and customer records accurately
• Play an active role in delivering a high-quality, customer-centric service

You’ll be trusted with responsibility and supported to grow your capability over time.

Training & career progression

From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store.

Career pathway

This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist

Entry requirements:

• GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
• Strong performance and customer focus
• Ability to balance academic study with clinical practice

What’s In It For You

• Salary: £26,500 per annum
• Monthly bonus scheme
• Boots Discount Card
• Free hearing aids (if required as an employee)
• Free flu vaccination (discounted for family members)
• Pension scheme (including salary sacrifice)
• Life assurance
• Flexible Benefits Box – tailor your package
• Telus wellbeing support – confidential support inside and outside work
• 25 days annual leave, increasing to 30 with service, plus bank holidays
• Long service awards recognising your contribution

What We’re Looking For

• A strong customer-service background (healthcare or retail ideal)
• Confidence working with customers in a consultative environment
• Excellent communication and organisational skills
• Strong attention to detail and administration skills
• A genuine interest in hearing health and progression into audiology
• GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry

We care. We drive innovation. We strive for excellence. We build the best team.

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