Hearing Dog Partnership Advisor (Scotland)

The Methodist Church in Britain; Scotland; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Programme

Death in Service payment

Annual leave enhancements + birthday

Pension plan

Enhanced sick pay + maternity/patern.

Eye care & hearing tests

Learning and development opportunities

Discounts at gift shops & Pet Dog 政策

Job summary

Hearing Dogs for Deaf People seeks a Partnership Advisor to cover Borders, East, North East and Highlands. You will deliver person-centred wellbeing planning, travel across a wide territory, and build local partnerships with volunteers.

The role requires a DBS check, a full UK driving licence, and BSL Level 2 or above. You will visit partnerships regularly and provide emotional and practical support across the partnership lifecycle.

Qualifications

• BSL Level 2 or above with Deaf awareness required.

Responsibilities

• Give long-term, person-centred advice and wellbeing planning to partnerships in an allocated region.
• Manage a caseload with quarterly in-person visits after six months, plus tailored support.
• Develop and implement partnership support and wellbeing plans with risk management.
• Support new partnerships' integration into the community with monthly support in their first six months.
• Lead retirement and bereavement pathways, including planning and emotional support.
• Provide behavioural guidance and targeted interventions to keep partnerships healthy.
• Organise community events and run peer-based programmes for partnerships and volunteers.
• Work with internal teams, volunteers and external agencies to remove barriers and improve outcomes.
• Provide timely emergency cover and practical assistance across the territory with ad hoc support to neighbouring counties.
• Use root cause analysis and early intervention to manage breakdowns, returns, cases and alerts.
• Carry out annual assessments of partnership performance, wellbeing and accreditation compliance.
• Keep partnership records accurate and share impactful stories.

Skills

Canine training

Behaviour reinforcement

Canine wellbeing

Person-centred support

HR policies

GDPR

Equality legislation

ADI standards

Active listening

Emotional intelligence

Coaching & mentoring

Conflict resolution

Education

BSL Level 2 or above

Tools

N/A

Job description

This Partnership Advisor post sits in the Partnership Support Team at Hearing Dogs for Deaf People, covering the Borders, East, North East and Highlands. The work centres on person-centred wellbeing and risk planning, regular visits, and support through retirement and bereavement, plus building local networks of partnerships and volunteers. Travel across a wide territory and occasional overnight stays are part of the job, and the post requires a DBS check. A full UK driving licence and BSL Level 2 or above are needed.

What the job involves

• Give long-term, person-centred advice, guidance and wellbeing planning to partnerships in an allocated region
• Manage a caseload with in-person visits quarterly after the first six months, plus tailored support
• Develop and implement partnership support and wellbeing plans with robust risk management
• Support new partnerships' integration into the community with monthly support in their first six months
• Lead retirement and bereavement pathways, including planning, emotional support and signposting to Hearing Link Services
• Provide behavioural guidance and targeted interventions to keep partnerships healthy
• Organise community events and run peer-based programmes and support groups for partnerships and volunteers
• Work with internal teams, volunteers and external agencies to remove barriers and improve outcomes
• Provide timely emergency cover and practical assistance in the territory, with ad hoc support to neighbouring counties
• Use root cause analysis and early intervention to manage breakdowns, returns, cases and alerts
• Carry out annual assessments of each partnership's performance, wellbeing and accreditation compliance
• Keep partnership records accurate and current, and capture and share impactful stories

What’s required

Qualifications

• BSL Level 2 or above with strong Deaf awareness

Skills & knowledge

• Up-to-date knowledge of canine training, behaviour reinforcement and canine wellbeing
• Monitoring and evaluating a dog's task performance and addressing lapses
• Understanding of person-centred support across the partnership lifecycle
• Knowledge of HR policies, GDPR, equality legislation and ADI standards
• Strong listening skills, emotional intelligence and compassion with vulnerable people or those who are grieving
• Solution-focused problem-solving, conflict resolution, coaching and mentoring

Checks & eligibility

• Full UK driving licence and willingness to travel across the territory and to centres
• DBS check, with disclosure of all spent and unspent convictions, cautions, warnings and reprimands

Other

• Clear communication adapted to different audiences
• Time management and organisation across multiple partnerships and initiatives
• Root cause analysis and working with teams on sustainable solutions
• Trust-based relationship building with partnerships, volunteers and stakeholders
• Cross-functional collaboration with colleagues across departments

What’s offered

• Employee Assistance Programme
• Death in Service payment
• Annual leave enhancements for long service, plus a day off for your birthday
• Defined contribution group personal pension plan
• Enhanced sick pay and enhanced maternity, paternity and adoption pay
• Eye care and hearing tests
• Learning and development opportunities
• Discounts at Hearing Dog gift shops and a Pet Dog Policy