Healthy Homes Operative

Hollybank Trustees Ltd; Watford; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

28 days annual leave (pro rata)

Employer pension contribution up to 11

Job summary

Chime Housing seeks a skilled Damp and Mould Operative to join the Healthy Homes team in Watford. You’ll identify, assess and address damp and mould hazards, delivering remedial and repair works in customers’ homes.

This hands-on role involves multi-trade tasks, working alongside surveyors to ensure right-first-time repairs, and supporting compliance with housing health and safety obligations.

Qualifications

• Experience in repairs and maintenance with damp and mould work.
• Full UK driving licence and trade qualification.
• Multi-trade skills in carpentry, plumbing or plastering.
• Social housing or customer-focused repairs experience.
• Understanding of HHSRS or compliance frameworks.

Responsibilities

• Carry out repairs with focus on damp and mould treatment.
• Deliver right-first-time repairs and keep area tidy.
• Work to scheduled appointments with strong customer service.

Skills

Damp & mould remediation

Repairs & maintenance

Problem solving

Customer service

UK driving licence

Education

Trade qualification

Equivalent experience

Job description

Location: On site / Watford, UK
job type: Permanent / Full-time
Sector and subsector: Housing | Housing Association
Annual Salary range:from £ 35,000.00 to £ 40,000.00

Damp and Mould Operative (Healthy Homes)

Chime Housing

Salary: £35,000 - £40,000 – 37 hours per week

The Vacancy

We have introduced a new team at Chime Housing! The Healthy Homes Team has been created to identify, assess and address Housing Health and Safety Rating System (HHSRS) hazards, including but not limited to damp and mould. Working alongside surveyors, you’ll deliver a range of remedial and repair works that help create safer, healthier living environments for our customers.

We are looking for a skilled and customer-focused operative to join the team. This is a hands-on role where you’ll carry out a wide range of repairs playing a key part in treating and preventing hazards, including damp and mould issues in our homes. You’ll work closely with surveyors and colleagues to deliver high-quality, right-first-time repairs that improve living conditions and keep residents safe, warm and dry.

Introduction to the role

At Chime Housing, we’re committed to providing safe, high-quality homes where people can thrive. As a Multi-Skilled Operative, you’ll be at the heart of our service—working directly in customers’ homes to resolve issues, improve conditions, and deliver excellent workmanship. With a particular focus on Housing Healthy and Safety Rating System (HHSRS) hazards, you’ll help us tackle one of the most important challenges in housing today.

To deliver high-quality repairs and remedial works with the primary focus on damp and mould treatment and prevention while also undertaking repairs required to remove or mitigate Housing Healthy and Safety Rating System (HHSRS) hazards. The role supports compliance with Awaab’s Law and wider housing health and safety obligations, ensuring high standards of safety, quality and customer satisfaction.

What’s the role?

Key Accountabilities:

• Carry out a wide range of repairs, maintenance and remedial works, with a primary focus on damp and mould treatment and prevention, alongside repairs required to address HHSRS hazards and improve the overall condition of customer’ homes.
• Deliver “right first time” repairs, ensuring all work is completed, finished and left clean and tidy.
• Work within scheduled appointments, maintaining excellent communication and customer service at all times.

What are we looking for?

• Experience: Experience in repairs and maintenance, with the ability to carry out a range of trade tasks and experience working with damp and mould treatment or remediation.
• Knowledge: Understanding of damp and mould causes and treatments, building maintenance, and basic health and safety practices.
• Skills & Abilities: Strong problem-solving skills, ability to work independently and as part of a team, and a commitment to delivering high-quality, customer-focused services.
• Qualifications: Full UK driving licence and relevant trade qualification or equivalent experience.
• Multi-trade skills across disciplines such as carpentry, plumbing, or plastering.
• Experience working within social housing or a customer-focused repairs environment.
• Awareness of housing standards, HHSRS or related compliance frameworks.
• Department: Repairs and Maintenance

What can we offer you?

• 28 days’ annual leave (pro rata)
• Employer pension contribution of up to 11%

How we work

We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.