Healthy Homes Coordinator

Newport City Homes; Malpas; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Enhanced pension

Annual leave 25–30 days

SMART working

Flexible benefits

Development opportunities

Job summary

Hedyn’s Healthy Homes Coordinator role sits within the Property and Place team. You will provide essential administrative and coordination support to track progress, manage resident communications, maintain compliance documentation, and ensure projects run smoothly and efficiently.

We\'re seeking a highly organised candidate with excellent communication skills and experience coordinating repairs, compliance, or housing‑related services, able to work with surveyors, contractors and residents to

Qualifications

• Highly organised with excellent communication skills.
• Experience coordinating repairs, compliance or housing-related services.
• Able to track progress, manage resident communications and maintain documentation.

Responsibilities

• Support planning and coordination of Healthy Homes work under management direction.
• Maintain data from works to resident communications and reports, update progress.
• Identify delays or capacity issues and escalate as needed.
• Coordinate inspections and follow-on activity with contractors and residents.
• Maintain compliance documentation including RAMS and certifications.
• Support performance reporting and resident communications regarding appointments and progress.
• Respond to routine resident queries and escalate complex issues.

Skills

Communication skills

Organisational skills

Project coordination

Driving licence

Tools

RAMS documentation

Job description

Healthy Homes Coordinator

Job details

Salary £30,064.67

Contractual hours 37

Basis Full time

Job reference REQ00769

Attachments attachment Healthy Homes Coordinator Aug2026.pdf

Job description

Vacancy: Healthy Homes Coordinator

Closing date: Wednesday 2 September

Shortlisting: Thursday 3 September

Proposed Interview date: Friday 11 September

Salary: £30,064.67

About the vacancy:

Join Hedyn’s Property and Place team and play a key role in supporting the delivery of our Healthy Homes programme. As a Healthy Homes Coordinator, you will provide essential administrative and coordination support, helping to track progress, manage resident communications, maintain compliance documentation, and ensure projects run smoothly and efficiently.

This is an exciting opportunity for a highly organised individual with excellent communication skills and experience coordinating repairs, compliance, or housing-related services. Working closely with surveyors, contractors, residents, and internal teams, you will help drive service excellence, support continuous improvement, and make a real difference to customers' homes and wellbeing.

If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about delivering great customer service, we'd love to hear from you.

*Full driving licence with access to a vehicle with business insurance is essential.

• Support planning and coordination of Healthy Homes work under management direction.
• Maintain system data from works to resident communications, reports and update progress, access issues and completions.
• Identify and escape risks, delays or capacity issues promptly.
• Support inspection and follow‑on activity by coordinating appointments and records.
• Maintain compliance and quality documentation, including RAMS and certification.
• Escalate quality or compliance concerns to Surveyors or Team Leaders.
• Maintain accurate programme and commercial documentation for reporting purposes.
• Support performance and progress reporting.
• Support resident communication regarding appointments and programme progress.
• Respond to routine resident queries, escalating complex issues appropriately.
• Record feedback to support service improvement.
• Support coordination between internal teams and contractors.
• Share information and updates to support effective collaboration.
• Contribute suggestions and feedback to support process improvement initiatives.
• Monitor project mailboxes, log all resident and stakeholder contact in agreed systems, allocate queries to the appropriate officer and track responses to completion.
• Coordinate regular health and safety site inspections, ensuring reports are filed promptly and that identified actions are monitored and closed within agreed timescales.
• Collate and validate handover documentation at practical completion, including snagging records, operation and maintenance manuals, warranties and as‑built information.
• Update asset and compliance records at practical completion so that new components, certificates and servicing requirements are accurately recorded and scheduled.
• Interact and support the Customer Experience Team and other colleagues to ensure the accuracy of works orders, correct diagnosis and excellent resident engagement.
• Effectively communicate with customers, private occupants and leaseholders and other stakeholders, ensuring all complaints and queries are dealt with in accordance with Hedyn policy. Drive service improvements through technology and innovative working methods that ensures value for money services for customers.
• Perform any other duties as directed by your Line Manager in furtherance of the organization and individual objectives and policies.
• To always work in a safe and appropriate manner to meet the duties and responsibilities within the Health and Safety policies and procedures of the association

(Please refer to the attached recruitment pack for more information.)

For further information about the role, please contact [e-mail]

Application Process:

We require an application form to be completed for every role.

We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.

Your Hedyn, our comprehensive benefits package:

We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

We are still at the beginning of our journey. Join us to help shape it.

Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.

Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.

SMART Working (dependent on role):
You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.

At Hedyn, we believe that ‘work is something you do rather than somewhere you go.’

Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.

Flexible Benefits
We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.

Development:
We offer many professional and personal development options such as sponsored study opportunities and career progression and development.

We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.

If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.