Scheme Manager

Newport City Homes; Malpas; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

25 days annual leave (+ Bank Holidays)

Cycle to Work

Enhanced Maternity/Paternity/Adoption

Professional membership support

Study opportunities

Career progression

Job summary

Hedyn is seeking a Scheme Manager to provide maternity cover across sheltered housing schemes, delivering high quality housing management services, supporting resident wellbeing and promoting a thriving community.

The role requires a full driving licence and access to a vehicle to travel between schemes, with responsibilities including letting sheltered housing, managing empty homes, handling rent queries, safeguarding concerns and maintaining accurate records in Hedyn’s systems.

Responsibilities

• Provide high quality housing management services, responsible for letting sheltered housing properties including advertising vacancies, shortlisting applicants, carrying out home visits to prospective residents, offering properties and signing up new residents
• Manage empty homes at sheltered housing schemes, including end of occupation contract arrangements, and liaising with Hedyn’s Property & Place team regarding inspections and works being undertaken
• Liaise with colleagues, including the Income & Inclusion Team regarding rent account queries from residents
• Monitor and address issues relating to the general conduct of contract holders, referring cases to, and working closely with the anti-social behaviour team where cases require legal action or additional support is needed
• Update property and contract holder records on Hedyn’s housing management IT system to ensure accurate and up-to-date information is recorded
• Maintain accurate and up-to-date files of ongoing cases and actions taken

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Contract Type: 12 month FTC (Maternity Cover)

Shortlisting: Monday 24 August

Interview date: Friday 28 August (if you will be unavailable on this date, please give advanced notice)

About the vacancy

We're looking for a caring, proactive, and customer-focused Scheme Manager to provide maternity cover for 12 months, supporting residents at Victoria Court and Bailey Court in Abergavenny.

In this rewarding role, you'll deliver high-quality housing management services, support resident wellbeing, promote a thriving community environment, and ensure schemes are safe, welcoming, and well-managed. You'll work closely with residents, colleagues, and external partners to help people maintain their independence and enjoy positive living environments.

A full driving licence and access to your own vehicle are essential as you'll be required to travel between schemes and other locations as needed.

Specifically, in the role you will:

• Provide high quality housing management services, responsible for letting sheltered housing properties including advertising vacancies, shortlisting applicants, carrying out home visits to prospective residents, offering properties and signing up new residents
• Manage empty homes at sheltered housing schemes, including end of occupation contract arrangements, and liaising with Hedyn`s Property & Place team regarding inspections and works being undertaken
• Liaise with colleagues, including the Income & Inclusion Team regarding rent account queries from residents
• Monitor and address issues relating to the general conduct of contract holders, referring cases to, and working closely with the anti-social behaviour team where cases require legal action or additional support is needed.
• Update property and contract holder records on Hedyn’s housing management IT system to ensure accurate and up-to-date information is recorded
• Maintain accurate and up-to-date files of ongoing cases and actions taken
• Ensure the health and safety of residents and visitors to sheltered housing by completing and maintaining contract holder records and testing emergency systems as required by Hedyn`s policies and procedures
• Welcoming and instructing new residents in the proper use of all health and safety equipment and evacuation procedures
• Supervise the security and safety of sheltered housing buildings and on-site services
• Regularly inspecting communal areas, facilities and equipment and reporting any repairs or replacements required
• Checking the identity of contractors and maintaining a record of work completed at the scheme and reporting any issues to Hedyn`s Property & Place team
• Report residents’ repair issues to Hedyn`s Property & Place team and follow up on progress
• Controlling the temperature of heating in communal areas
• To positively promote a good community spirit and resident participation by promoting the use of communal facilities and enabling residents to organise events and working in partnership with Hedyn`s Communities & Regeneration Team and relevant external organisations to arrange events that could include the wider community.
• Collect, reconcile, receipt and bank money received for rent, use of the guest room and laundry (where relevant).
• Maintain an up-to-date TV licence for the scheme including completing the application process and collecting payments
• To provide cover for Scheme Managers at other Hedyn sheltered housing schemes as required by the Specialist Housing Lead.
• To have regular contact with residents (as agreed with each resident) regarding welfare, housing and occupation contract issues
• Signpost residents to relevant agencies where required
• Respond to emergency situations when on-site
• You will act upon safeguarding concerns immediately and in compliance with the safeguarding policy and procedure
• Attend training identified as essential to the Scheme Manager role
• Attend relevant meetings as and when required.
• To act in compliance with GDPR and data protection laws, respecting confidentiality and privacy.
• You will ensure that safe working practices and procedures are adopted at all times
• You will have a commitment to the organisation’s pledge on Equity, Diversity, and Inclusion.
• You will keep abreast of all relevant legislation and good practice issues relating to the role.
• You will lead or participate in assigned projects, establish and maintain professional boundaries.
• You will undertake any other duties as deemed reasonable/commensurate to the role.

(Please refer to the attached role profile for more information.)

We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.

Benefits

• We offer an attractive pension scheme with generous employer contributions.
• You’ll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following 3 years’ service.
• Hedyn work with the philosophy that ‘work is something you do rather than somewhere you go.’
• We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.
• We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.

We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.

If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.