Material Assurance Officer

Hedyn; Newport; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Enhanced Pension Scheme

Enhanced Annual Leave

SMART Working

Health and Wellbeing

Development

Job summary

Hedyn is seeking a detail-driven Material Assurance Officer to ensure effective control, accuracy and value of materials across Property Services. You will monitor usage, stock levels and ordering patterns to identify trends and opportunities to reduce waste while maintaining service quality.

The role involves collaborating with operatives, supervisors, suppliers, procurement and finance to ensure timely availability of the right materials and to deliver cost-efficient, data-led improvements.

Qualifications

• Detail-driven and analytical with a focus on value for money.
• Experience monitoring material usage and stock levels.
• Commercial awareness and drive for continuous improvement.
• Strong collaboration with procurement, finance and operations.

Responsibilities

• Prepare van stock profiles in line with current stock usage.
• Conduct regular van stock audits, warehouse checks and materials spot checks to ensure compliance with agreed stock levels and standards.
• Validate stock consumption against jobs raised to identify over-use, under-use or inconsistencies.
• Monitor adherence to approved van stock profiles, escalating concerns where compliance gaps or inaccuracies are identified.
• Support reduction of waste, incorrect ordering and unnecessary spend by improving accuracy in material selection and stock usage.
• Raise authorised orders on behalf of Repairs teams, ensuring correct cost coding, approval routes and alignment with procurement policies.
• Validate order requests to ensure the right materials, quantities and suppliers are selected.
• Support procurement colleagues by identifying trends that may indicate product issues, price variations or supply chain risks.
• Liaise with stores and suppliers to resolve stock issues, shortages and delivery concerns.
• Track material expenditure at operative, team and trade level and identify variances, trends or anomalies.
• Maintain accurate logs of stock adjustments, audit findings, orders raised, and discrepancies identified.
• Produce spending summaries, exception reports and usage profiles to support decision making.
• Highlight repeated inaccuracies, unusual ordering patterns or material wastage to the Performance & Value Manager for action.
• Contribute to improvements across materials management, procurement workflows and stock control processes.
• Identify opportunities to reduce stock holding, simplify ordering and improve value for money.
• Support updates to materials catalogues, standard specifications and stock lists.
• Work with Property Services colleagues, the Repairs Assurance Officer and the Performance & Value Manager to ensure processes are aligned and consistent.
• Help ensure that operatives have the correct, timely materials needed to complete repairs efficiently.
• Reduce delays caused by incorrect stock, unavailable materials or repeat visits.
• Use customer feedback and operational insights to support improvements in materials related processes.
• Build strong working relationships with Repairs & Maintenance, Major Works and M&E teams, Operatives, Supervisors, Procurement and Finance.
• Support coordinated service delivery and consistent stock management practices across Property Services.
• Contribute to a culture of accuracy, accountability and continuous improvement across the team.

Job description

Proposed Interview date: Friday 28 August

About the vacancy:

We’re looking for a detail-driven Material Assurance Officer to ensure the effective control, accuracy and value of materials used across Property Services.

We’re looking for a commercially minded and analytical individual who is passionate about value for money and continuous improvement. The successful candidate will monitor material usage, van stock, basket lists, and ordering patterns across Property Services, identifying trends, inconsistencies, and opportunities to reduce waste and improve efficiency.

They will work closely with operatives, supervisors, suppliers, procurement, and finance teams to ensure stock is managed effectively, materials are used consistently, and the right products are available at the right time. This role is ideal for someone who enjoys using data and insight to challenge existing practices, drive smarter ways of working, and deliver tangible cost savings without compromising service quality.

Specifically, in the role you will:

• Prepare van stock profiles in line with current stock usage.
• Conduct regular van stock audits, warehouse checks and materials spot checks to ensure compliance with agreed stock levels and standards.
• Validate stock consumption against jobs raised to identify over‑use, under‑use or inconsistencies.
• Monitor adherence to approved van stock profiles, escalating concerns where compliance gaps or inaccuracies are identified.
• Support reduction of waste, incorrect ordering and unnecessary spend by improving accuracy in material selection and stock usage.

Ordering, Procurement Support & Stock Allocation

• Raise authorised orders on behalf of Repairs teams, ensuring correct cost coding, approval routes and alignment with procurement policies.
• Validate order requests to ensure the right materials, quantities and suppliers are selected.
• Support procurement colleagues by identifying trends that may indicate product issues, price variations or supply chain risks.
• Liaise with stores and suppliers to resolve stock issues, shortages and delivery concerns.

Spend Monitoring, Data Quality & Reporting

• Track material expenditure at operative, team and trade level and identify variances, trends or anomalies.
• Maintain accurate logs of stock adjustments, audit findings, orders raised, and discrepancies identified.
• Produce spending summaries, exception reports and usage profiles to support decision making.
• Highlight repeated inaccuracies, unusual ordering patterns or material wastage to the Performance & Value Manager for action.

Continuous Improvement, Efficiency & Value for Money

• Contribute to improvements across materials management, procurement workflows and stock control processes.
• Identify opportunities to reduce stock holding, simplify ordering and improve value for money.
• Support updates to materials catalogues, standard specifications and stock lists.
• Work with Property Services colleagues, the Repairs Assurance Officer and the Performance & Value Manager to ensure processes are aligned and consistent.

Customer Experience & Service Improvement

• Help ensure that operatives have the correct, timely materials needed to complete repairs efficiently.
• Reduce delays caused by incorrect stock, unavailable materials or repeat visits.
• Use customer feedback and operational insights to support improvements in materials related processes.
• Build strong working relationships with Repairs & Maintenance, Major Works and M&E teams, Operatives, Supervisors, Procurement and Finance.
• Support coordinated service delivery and consistent stock management practices across Property Services.
• Contribute to a culture of accuracy, accountability and continuous improvement across the team.

(Please refer to the attached recruitment pack for more information.)

For further information about the role, please contact [e-mail]

Enhanced Pension Scheme:

• We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.

Enhanced Annual Leave:

• You’ll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.

SMART Working (dependent on role):

• You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.

Health and Wellbeing:

• We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.
• We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.

Development:

• We offer many professional and personal development options such as sponsored study opportunities and career progression and development.

We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.

If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.