HealthTech Onboarding & Growth Specialist

HealthTech; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Paid volunteer days

Learning budget

Health budget

Parental leave

Team events

Job summary

Healthtech-1 seeks a Customer Success professional to sit at the center of product adoption, customer growth, and operational execution, owning the critical early stage of the customer journey. If you thrive in fast-paced environments and enjoy solving problems, we’d love to hear from you. Salary starts at £45,000 plus equity with a Stratford (E.

London) location, four days onsite and one day WFH. You'll lead onboarding, drive activation, and work across Product, Engineering, Sales, and Account

Qualifications

• 1+ years experience in a customer-facing, operational, commercial, or startup environment.
• Excellent communication skills with confidence running calls and building rapport quickly.
• Commercially minded with the ability to connect product usage to customer value and outcomes.

Responsibilities

• Own onboarding for new customers from initial activation through to successful adoption.
• Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs.
• Drive early engagement and ensure customers are actively using the platform.
• Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes.
• Act as the primary point of contact during the early customer lifecycle.
• Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation.
• Drive the successful rollout and scaling of new flagship products.
• Drive upsell opportunities across existing customers and contribute to wider growth targets.
• Identify and manage early adopter customers to ensure strong activation and retention.
• Troubleshoot customer issues in real-time to create a smooth and successful launch experience.

Skills

Customer success

Onboarding

Product adoption

Growth

AI tools

Operational excellence

Tools

AI tools

Job description

Healthtech-1 seeks a Customer Success professional to sit at the center of product adoption, customer growth, and operational execution, owning the critical early stage of the customer journey. If you thrive in fast-paced environments and enjoy solving problems, we’d love to hear from you. Salary starts at £45,000 plus equity with a Stratford (E.

London) location, four days onsite and one day WFH. You'll lead onboarding, drive activation, and work across Product, Engineering, Sales, and Account