HealthTech Onboarding & Growth Lead (Equity)

Healthtech-1 Ltd; Stratford-upon-Avon; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Equity

4 days onsite & 1 WFH

Paid volunteer days

Learning budget

Job summary

Healthtech-1 Ltd. offers a Customer Success role focusing on onboarding, adoption, growth, and operations within a NHS-focused HealthTech startup. The position is based in Stratford (E.London) with 4 days onsite and 1 day WFH, and salary starting at £45,000 plus equity.

You will own onboarding, lead consultative calls, drive early engagement, and coordinate across Product, Engineering, and Sales to ensure customer outcomes and expansion opportunities.

Qualifications

• 1+ years experience in a customer-facing, operational, commercial, or startup environment.
• Excellent communication skills with confidence running calls and building rapport quickly.
• Commercially minded with the ability to connect product usage to customer value and outcomes.
• Highly organised and comfortable managing multiple customers and priorities simultaneously.
• Energised by fast-paced environments and excited by solving problems.

Responsibilities

• Own onboarding for new customers from initial activation through to successful adoption.
• Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs.
• Drive early engagement and ensure customers are actively using the platform.
• Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes.
• Act as the primary point of contact during the early customer lifecycle.
• Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation.

Skills

Customer success

Onboarding

Communication

Problem solving

AI tools

Tools

AI tools

Job description

Healthtech-1 Ltd. offers a Customer Success role focusing on onboarding, adoption, growth, and operations within a NHS-focused HealthTech startup. The position is based in Stratford (E.London) with 4 days onsite and 1 day WFH, and salary starting at £45,000 plus equity.

You will own onboarding, lead consultative calls, drive early engagement, and coordinate across Product, Engineering, and Sales to ensure customer outcomes and expansion opportunities.