Product & Customer Ops Lead — Health Tech with Equity

Prema Cognition; Chiswick; Hybrid; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Equity options (0.25–0.75%)

Flexible working

Opportunity to travel

Job summary

A health technology company seeks a Product & Customer Operations Manager to bridge customers and engineering. This role involves product management, ensuring customer insights drive product improvement, and direct customer support. Ideal candidates have 4-6 years in product management or operations, strong organizational skills, and technical literacy. Work hybrid with opportunities for travel across the UK and US, involving significant ownership and impact on the evolving product portfolio. Salary starts at £45,000 with equity options.

Qualifications

• 4-6 years of experience in product management or customer operations.
• Strong organizational skills and ability to prioritize tasks.
• Experience with product management tools and basic technical literacy.

Responsibilities

• Translate customer feedback into product requirements.
• Maintain and prioritize the product backlog.
• Act as the primary point of contact for product-related questions.

Skills

Product management

Customer operations

Organizational skills

Technical communication

Tools

Jira

Notion

Job description

A health technology company seeks a Product & Customer Operations Manager to bridge customers and engineering. This role involves product management, ensuring customer insights drive product improvement, and direct customer support. Ideal candidates have 4-6 years in product management or operations, strong organizational skills, and technical literacy. Work hybrid with opportunities for travel across the UK and US, involving significant ownership and impact on the evolving product portfolio. Salary starts at £45,000 with equity options.