Healthcare Support Worker, Emergency Department

Worcestershire Acute Hospitals NHS Trust; Worcester; On-site; GBP 23,000 - 26,000; Full time

Job summary

Worcestershire Acute Hospitals NHS Trust seeks a Band 3 Emergency Department Healthcare Support Worker to assist nurses in a fast-paced ED. You will cover a 7-day rota with shifts 07:00-19:30 and 19:00-07:30, providing frontline care and contributing to safe patient flow.

Applicants should have or be willing to obtain Care Certificate and First Aid, with competence in basic clinical tasks and infection control. DBS checks apply.

Qualifications

• Basic Education.
• Care Certificate or willingness to undertake.
• First Aid Qualification.
• Tell us about a time you have worked as a member of a team.
• Tell us about your experience of time management and prioritising work.
• Previous experience of working as a Health Care Assistant in a healthcare or social setting.

Responsibilities

• Take and record vital signs (NEWS2), ECGs, venepuncture, cannulation, and simple wound care.
• Provide holistic patient support, assisting with mobility and comfort.
• Support the clinical team to improve patient flow and rapid assessment.
• Maintain a clean, safe environment and follow infection control protocols.

Skills

Technology usage

Time management

Teamwork

Health and safety

Clinical risk awareness

Venepuncture / Cannulation

Education

Basic Education

Care Certificate

First Aid

Job description

Worcestershire Acute Hospitals NHS Trust

Healthcare Support Worker, Emergency Department

The closing date is 18 November 2026

Please note, due to the upcoming immigration law changes taking effectin December and the projected timescales for this recruitment, we will beunable to offer sponsorship for this role.

An Emergency Department (ED) Band 3 Healthcare Support Worker (HCSW) is a crucial, high-acuity role designed to support nurses and clinicians in a fast-paced environment. A Band 3 HCSW is expected to possess or develop specific clinical competencies, often working with reduced supervision to help manage patient flow, particularly in triage, resus, and urgent care.

The successful applicant must be willing to work shifts across a 7 day rota. Shifts run from 07:00-19:30 and 19:00-07:30. Work schedules are provided up to three months in advance.

We value originality andintegrity in our hiring process. Please note that all applications must beentirely your own work and AI-generated content is not acceptable and will bedisqualified.

We appreciate your understandingand encourage you to showcase your skills and experiences authentically.

Main duties of the job

• Clinical Care & Assessment: You will perform delegated clinical tasks, including taking and recording accurate vital signs (NEWS2), ECGs, venepuncture, cannulation, simple wound care, and urinalysis.
• Patient Support: Providing holistic care to patients, assisting with mobility, and providing comfort to those who are distressed, injured, or have self-harmed.
• Department Flow: Actively supporting the clinical team to improve patient flow through the department, ensuring patients are safely moved, and assisting in the rapid assessment process.
• Safety & Compliance: Maintaining a clean, safe, and well-stocked environment (e.g., in resuscitation areas), and following strict infection control protocols.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Job responsibilities

A Band 3 Emergency Department (ED) Healthcare Support Worker provides high-quality, direct clinical care under thesupervision of registered nurses in a fast-paced setting.

Key duties include takingvital signs (ECG, blood pressure, blood glucose), venepuncture, andcannulation, wound care, assisting with patient mobility/comfort, andescalating clinical concerns.

For a full job description, please see the PDF in Supporting Documents.

Person Specification

Qualifications

• Basic Education.
• Care Certificate or willingness to undertake.
• First Aid Qualification.

Experience

• Tell us about a time you have worked as a member of a team.
• Tell us about your experience of time management and prioritising work.
• Previous experience of working as a Health Care Assistant in a healthcare or social setting.

Skills and Knowledge

• Ability to use technology to undertake the role.
• Tell us about a time you have remained calm in a stressful situation.
• Awareness of Health and Safety.
• Awareness of Clinical Risk.
• Knowledge of principles of speciality.
• Venepuncture / Cannulation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Worcestershire Acute Hospitals NHS Trust