Band 2/3 - Healthcare Support Worker, Emergency Medicine

West Hertfordshire Hospitals NHS Trust; Watford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

NHS Pension

Job summary

West Hertfordshire Teaching Hospitals NHS Trust is recruiting a Band 2/3 Healthcare Support Worker to join our Emergency Department at Watford General Hospital. You will work as part of a dedicated nursing team, delivering compassionate, patient-centred care and supporting patients during challenging moments.

Successful applicants will have NHS/UK healthcare experience, be able to work 12.5 hour shifts across days, nights and weekends, and complete the Care Certificate as part of ongoing

Qualifications

• Previous NHS/ UK healthcare experience essential.

Responsibilities

• Support patients during challenging moments and maintain dignity and comfort.
• Collaborate with nurses and other healthcare professionals to deliver safe, high-quality, compassionate care.
• Provide hands-on personal care and actively encourage patients to maintain independence wherever possible.

Skills

NHS experience

Compassionate care

Team player

Job description

Band 2/3 - Healthcare Support Worker, Emergency Medicine

A Vacancy at West Hertfordshire Teaching Hospitals NHS Trust.

Are you passionate about helping others and looking to develop your career in healthcare? This could be your opportunity to join a dedicated and supportive team at West Hertfordshire Teaching Hospitals NHS Trust.

We are looking for compassionate, motivated and enthusiastic Healthcare Support Workers (HCSWs) to join our busy Emergency Department at Watford General Hospital.

Previous experience in NHS/ UK healthcare provider is essential for this role.

As part of our team, you will play an important role in supporting patients during some of their most challenging moments, working alongside experienced nurses and other healthcare professionals to deliver safe, high-quality and compassionate care.

You will be required to work 12.5 hour shifts, covering days, nights and weekends (further details below).

As part of the interview process, you will be required to complete a written assessment on the 9th November, and if successful, you will be invited to and an interview on the 16th November 2026.

To find out more about the role of a Healthcare Support Worker, please watch the YouTube video below:

https://youtu.be/1VmQLPrTNQU

Please visit the following website for information about the role of a Healthcare Support Worker:

Important Information – Visa Sponsorship

Please note that this position is not eligible for visa sponsorship, and the Trust is unable to issue a Certificate of Sponsorship for this role.

Applicants must have the right to work in the UK and be able to maintain their immigration permission independently, without requiring sponsorship from the Trust, throughout their employment.

As a Healthcare Support Worker, you will play a vital role within the nursing team, delivering high-quality care and support to patients and their families.

This role requires someone who consistently puts patients at the heart of everything they do, ensuring compassionate, person-centred care every day.

You will provide hands-on personal care while actively encouraging and supporting patients to maintain their independence wherever possible.

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

We offer a variety of flexible working options as we recognise the importance of a good work life balance.

www.westhertshospitals.nhs.uk/flexibleworking

If you have a disability or long-term health condition and should you require support or guidance please [e-mail]

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

We are recruiting for full time positions covering a 24 hour, 7 day a week shift pattern (rotational shifts, with enhanced pay for weekends and nights).

Posts involve working 3 long days/nights per week with 1 week in 4 working a 4 day/night week.

Shifts are 12.5 hours long (this includes an hour allocated for breaks). Shifts start at 7:15am - 7:45pm or 7:15pm - 7:45am. Shifts will cover 7 days per week, days, nights and Bank Holidays.

We offer an excellent pension scheme, annual leave allowance and family friendly policies, NHS Staff Discounts and salary sacrifice schemes.

You will be required to complete the ‘Care Certificate’ qualification as part of your on-going training.

The Care Certificate is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. The qualification is made up of the 15 minimum standards that should be covered if you are 'new to care' and will form part of a robust induction programme.

Ready for the challenge?

Once you’ve gained experience in the role, there are excellent development opportunities available within the Trust. These include fully supported and funded pathways such as the Healthcare Support Worker Apprenticeship and the Nursing Associate Programme.

This advert closes on Thursday 29 Oct 2026