Healthcare Support Worker - Emergency Department

University Hospital Southampton NHS FT; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare institution is seeking compassionate healthcare assistants to join their Emergency Department in Southampton. This role involves essential emergency skills and providing high-quality care to patients, with opportunities for training and development in a supportive environment. The department operates 24/7, offering flexible working arrangements and numerous benefits, including competitive pay and NHS discounts.

Benefits

Minimum of 35 days paid holiday (pro rata)

Generous pension scheme

NHS discounts

Qualifications

• Essential skills in emergency care such as venepuncture and cannulation.
• Ability to meet care needs and improve nursing quality.
• Experience in acute settings and caring roles is desirable.

Responsibilities

• Apply essential emergency skills including plaster casts and patient assessments.
• Contribute to quality nursing initiatives related to dementia and mental health.
• Work collaboratively in a busy emergency department environment.

Skills

Communication

Compassion

Teamwork

Time Management

Education

Completed care certificate or ability to complete within 6 months

BTEC level 2 or above in health and social care

Level 3 qualification; BTEC, L3 diploma, A levels

Job description

Job Overview

We are excited to offer an opportunity for healthcare assistants to join our Emergency Department at University Hospitals Southampton NHS Foundation Trust (UHS).

As a large teaching hospital and Major Trauma Centre, we are committed to providing exceptional care for both adults and children. We continually assess and improve our approach to major trauma care. As one of the largest acute teaching Trusts in England, we provide numerous learning and development opportunities to help you achieve your career goals.

If you have applied for this position within the last three months, there is no need to submit a new application; as we may still be considering your previous submission.

Main duties of the job

Interviews are set to take place in the week commencing 30-June-2025.

For this role, we are open to discussing flexible working hours. Please feel free to talk to us during the interview about your needs, and we will explore what options are available for the role and the service.

UHS employees benefit from a range of NHS discounts, a minimum of 35 days paid holiday (pro rata), and a generous pension scheme.

Southampton is a wonderful place to live and work, located on the south coast, with an international airport and direct train links to London. The New Forest National Park and the Jurassic Coast beaches are also nearby. The city offers a cost of living that is 20% lower than London and has 14 schools rated outstanding by Ofsted.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

What You’ll Do

Detailed job description and main responsibilities

This role is diverse and will involve essential emergency skills such as applying plaster casts, venepuncture, and cannulation. You will be responsible for patient assessments and meeting care needs, while also contributing to improved nursing quality, including initiatives related to dementia and mental health.

What We’re Looking For

We seek a caring and compassionate healthcare assistant who thrives in a busy and rewarding environment. Excellent communication skills and a collaborative approach to delivering high-quality care to all patients in the emergency department are essential.

The Emergency Department operates 24/7, so some flexibility will be required to meet service needs. Our department is known for its innovative approach and is increasingly recognized for its clinical academic work in emergency care, enabling us to deliver expert care, education, and support to patients with complex needs during their most critical moments.

Person specification

Qualifications

Essential criteria

• Completed care certificate or ability to complete within 6 months of appointment.
  
  

Desirable criteria

• BTEC level 2 or above in health and social care. Interested in undertaking further training.
• Level 3 qualification; BTEC, L3 diploma, A levels.
  
  

Previous or Relevant Experience

Desirable criteria

• Previous experience in: Acute hospital setting. HCA experience. Volunteer sector Teaching Assistant Nursing home carer Experience in a caring role
• Understanding of acute hospital environment and the role of HCA
  
  

Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together