Healthcare Support Worker - Outpatients

NHS; Poole; On-site; GBP 24,000 - 26,000; Full time

Job summary

Une opportunité excitante s'offre dans le département des consultations externes de UHD à Poole. Nous recherchons des candidats pour rejoindre une équipe dynamique qui prend soin des patients dans des environnements cliniques et chirurgicaux. Un bon niveau de communication et un souci sincère pour le bien-être des patients sont essentiels.

Qualifications

• Bon niveau de numératie et de littératie requis.
• Expérience en environnement de soins souhaitée.
• Capacité à travailler sous instruction et à suivre des procédures.

Responsibilities

• Communiquer efficacement avec le personnel et les patients.
• Soutenir les patients dans leurs parcours cliniques et chirurgicaux.
• Travailler en équipe multidisciplinaire.

Skills

Communication

Adaptabilité

Travail en équipe

Education

Compétence de niveau 3 ou équivalent

Job description

Job summary

An exciting opportunity has arisen within UHD's Outpatients department at Poole, to join our highly diverse and motivated team looking after children and adults in both clinical and surgical settings.

Outpatients is a large part of the patient pathway, whether it is their first appointment, a follow up appointment or a minor surgical procedure. Our nursing is there to support them throughout the patient journey.

If you have excellent communication skills and really care about supporting patients within a clinic or surgical setting we have a brilliant opportunity within our friendly outpatients team.

Base Location: Poole Hospital

Interview Date: TBC

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Details Date posted

02 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pa/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

153-SP04612

Job locations

Poole Hospital

Longfleet Road

Poole

BH21 3LA

Job description Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Job description Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification Qualifications Essential

• Good standard of numeracy and Literacy
• Completion of a competency-based workbook (Care Certificate) or equivalent relevant experience to vocational level 3.

Experience Essential

• Ability to adapt and learn in healthcare environment

Desirable

• Previous experience of working within a care environment /NHS
• Experience of working as part of a multidisciplinary team
• Experience of working with the public

technical skills / Competencies Essential

• Ability to communicate clearly and effectively (to understand and be understood)
• Ability to follow clear instruction and feed back to senior staff.
• Ability to work as part of a team, as well as on own initiative
• IT literate

Desirable

• Understanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.
• Venepuncture
• Simple wound dressings
• Performing ECG's

Knowledge Essential

• An understanding around basic patient care
• Understanding of the importance of the promotion of health and well-being

Desirable

• Knowledge of care and related procedures, clinical observations, relevant legislation;
• Have an understanding of ENT, Oral maxillofacial and ophthalmology clinics

other requirements specific to role Essential

• Ability to communicate with all levels of staff
• Ability to exchange factual information accurately
• Ability to deal with sensitive situations

Desirable

• Ability to deal with difficult patient/ relatives and clinicians
• Is adaptable to to different clinical areas

Person Specification Qualifications Essential

• Good standard of numeracy and Literacy
• Completion of a competency-based workbook (Care Certificate) or equivalent relevant experience to vocational level 3.

Experience Essential

• Ability to adapt and learn in healthcare environment

Desirable

• Previous experience of working within a care environment /NHS
• Experience of working as part of a multidisciplinary team
• Experience of working with the public

technical skills / Competencies Essential

• Ability to communicate clearly and effectively (to understand and be understood)
• Ability to follow clear instruction and feed back to senior staff.
• Ability to work as part of a team, as well as on own initiative
• IT literate

Desirable

• Understanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.
• Venepuncture
• Simple wound dressings
• Performing ECG's

Knowledge Essential

• An understanding around basic patient care
• Understanding of the importance of the promotion of health and well-being

Desirable

• Knowledge of care and related procedures, clinical observations, relevant legislation;
• Have an understanding of ENT, Oral maxillofacial and ophthalmology clinics

other requirements specific to role Essential

• Ability to communicate with all levels of staff
• Ability to exchange factual information accurately
• Ability to deal with sensitive situations

Desirable

• Ability to deal with difficult patient/ relatives and clinicians
• Is adaptable to to different clinical areas

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Poole Hospital

Longfleet Road

Poole

BH21 3LA

Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer details Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Poole Hospital

Longfleet Road

Poole

BH21 3LA

Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)