Healthcare Support Worker

NHS; London; On-site; GBP 25,000; Full time

Job summary

Join the NHS as a Healthcare Assistant in the Dermatology team at Queen Elizabeth Hospital. This role involves supporting clinical staff in delivering quality outpatient care while ensuring safe and comfortable experiences for patients. The commitment to equality and inclusion fosters a supportive workplace for all staff.

Qualifications

• Enthusiastic, motivated, and patient-centered approach.
• Knowledgeable in safety protocols and patient management.
• Commitment to personal and professional development.

Responsibilities

• Assist and support Dermatology staff in delivering outpatient care.
• Communicate effectively with patients and staff.
• Ensure clean and safe working environments, adhering to Trust policies.

Skills

Communication

Empathy

Teamwork

Patient Care

Mobility Support

Job description

Job summary

To assist and support the Dermatology staff in the safe, effective delivery of outpatient care. To assist, support, and deliver that care without direct supervision in close liaison with clerical and medical staff to ensure the smooth running of clinics within the Department.

To be approachable and able to present oneself in an effective, polite, and helpful manner at all times.

Orientate and welcome patients, visitors, relatives, and new staff to the area.

To answer the telephone, deal politely and appropriately with all callers, and transmit messages accurately to staff, patients, and colleagues.

To be aware that any information regarding any patient is private and confidential and must remain so.

To communicate effectively with patients, relatives, visitors, and all members of the multidisciplinary team.

Ensure that patients are kept informed of any delays or problems in clinics and keep information boards up to date.

Ensure that complaints and problems are dealt with in the first instance and reported to the nurse in charge.

Participate in self-development in keeping with the Trust's individual performance review system.

Main duties of the job

We are looking for an enthusiastic, motivated, and forward-thinking Healthcare Assistant to join our Dermatology team at Queen Elizabeth Hospital. The successful post holder will be able to provide an efficient and flexible service that supports the clinical staff in delivering an effective outpatient service, maintaining a patient-centred approach that supports patients in exercising choice.

The post is for 37.5 hours per week on a permanent basis.

Our Department is dedicated to delivering high standards of care and focuses on the individual needs of our patients.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those we are here for, the patients. Engaged employees perform at their best, and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivating a culture of engagement. We have four staff networks, a corporate EDI Team, and a suite of programmes and events which aim to address the following aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities backgrounds, identify as LGBTQ+, and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disabilities
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Details

Date posted: 17 June 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,169 a year per annum plus HCA

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference number: 197-HF6775-A

Job locations: Queen Elizabeth Hospital, Stadium Road, London, SE18 4QH

Job description

Job responsibilities

Key Result areas

Mobility

In accordance with the individual's ability, support patients to meet their mobility needs and prevent the hazards of immobility by providing supervision and assistance where necessary.

Promoting patient comfort by ensuring appropriate seating is available.

Elimination

In accordance with the individual's needs, support patients to meet their elimination needs by assisting with toilet facilities, changing clothing if incontinent, and performing catheter and stoma site care.

Maintaining a safe environment

Ensure departmental equipment is cleaned and well maintained, report repairs, adhere to patient isolation requirements, and dispose of blood, blood products, and sharps safely. Support resuscitation efforts following training.

Communication

Support effective communication by answering enquiries politely, participating in meetings, supporting patient transfers, and preparing medical notes for outpatient appointments. Liaise with the multidisciplinary team and act as a role model, providing informal education and support.

General

Demonstrate commitment to personal and professional development, complete mandatory training, provide guidance on legal and professional responsibilities, adhere to Trust policies, and understand research applications.