Healthcare Support Worker

NHS National Services Scotland; Kirkcaldy; On-site; GBP 12,000 - 18,000; Full time

Job summary

NHS Scotland is inviting applications for a Permanent Healthcare Support Worker in the outpatient department at Victoria Hospital. The role involves direct patient care, supporting registered nurses, and helping ensure smooth running of clinical services.

You will need excellent communication, good IT skills, and the ability to work well in a team while using your own initiative. Flexibility to cover shifts across the service is required, with opportunities to participate in learning and

Qualifications

• Excellent communication skills.
• Good IT skills and ability to use for tasks.
• Flexible and adaptable, able to work well within a team.
• Customer service mindset with problem-solving abilities.

Responsibilities

• Carry out tasks involving direct patient care.
• Support registered nurses under supervision.
• Assist in the smooth running of clinical services and participate in learning opportunities.

Skills

Communication skills

Teamwork

IT skills

Customer service

Problem solving

Initiative

Job description

We welcome applications for a Healthcare Support Worker within the outpatient department at Victoria Hospital. This post is a Permanent post.

The outpatient department houses a huge diversity of services across multiple specialities. We require you to have excellent communication skills, good IT skills, are flexible and adaptable, can work well within a team whilst using your own initiative and posses good customer service and problem solving skills. You will be expected to carry out assigned tasks involving direct patient care and the smooth running of the clinical services, in addition to supporting registered nurses under supervision. There is an opportunity to participate and develop new skills after a period of supported learning.

There is 1x 15.5 hour post; all shift patterns will be to meet the needs of the service. This post is based in Victoria Hospital; however you must be committed to provide flexibility to work across both acute sites.

For informal enquiries please contact Senior Charge Nurse Janice Dickson or Charge Nurses Angela Hamilton on ext 28405/20659.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.