Healthcare Support Team Leader - Hygiene & Service

Serco Limited; Larbert; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Pension: Up to 6% contributory pension

Holidays: 27 days + 8 holidays

Training and development

Wellbeing support

Discounts

Employee networks

Charity volunteering

Job summary

Serco Limited in the UK is seeking a Customer Support Team Leader at Forth Valley Royal Hospital, Larbert. You will lead domestic and housekeeping colleagues to deliver high-quality services that support a clean, safe healthcare environment and patient experience.

You will coordinate resources, monitor performance, recruit and train staff, and ensure compliance with health and safety standards. The role offers a stable permanent contract with day and night shifts as part of a 36-hour week, and a

Qualifications

• Experience supervising teams in a service setting.
• Strong communication skills at all levels.
• Proactive problem-solving and initiative.
• Commitment to hygiene and safety standards.

Responsibilities

• Lead and support domestic and housekeeping teams to deliver high standards of service across departmental areas.
• Allocate colleagues and resources effectively to meet operational requirements and service demands.
• Monitor performance, provide guidance, and ensure colleagues understand their roles and responsibilities.
• Support recruitment, induction, training, return-to-work interviews, and absence management activities.
• Ensure compliance with Health and Safety, COSHH, hygiene, and operational policies.
• Manage stock control, monitor consumables, maintain records, and support investigations and payroll processes when required.
• Build positive relationships with colleagues, patients, and visitors, to deliver excellent customer service.

Skills

Team leadership

Supervision

Communication skills

Problem solving

Attention to detail

Flexible

Job description

Serco Limited in the UK is seeking a Customer Support Team Leader at Forth Valley Royal Hospital, Larbert. You will lead domestic and housekeeping colleagues to deliver high-quality services that support a clean, safe healthcare environment and patient experience.

You will coordinate resources, monitor performance, recruit and train staff, and ensure compliance with health and safety standards. The role offers a stable permanent contract with day and night shifts as part of a 36-hour week, and a