Healthcare Performance & Workflow Assistant

Equans UK & Ireland; Wakefield; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Life Cover 2x annual salary

Employee discount shopping schemes

Cycle to work scheme

CSR days

Learning opportunities and training

Employee Referral Rewards Scheme

Employee networks access

24/7 Employee Assistance Program

Job summary

Equans UK & Ireland is seeking an Assistant Performance & Workflow Manager to join the team at Pinderfields Hospital in Wakefield. This permanent, full-time role (37.5 hours) includes deputising for the Performance & Workflow Manager and delivering performance monitoring, workflow coordination, and compliance reporting across the Pinderfields and Pontefract contract.

You will compile reports, track KPIs, support audits, and maintain CAFM records while liaising with internal and external

Qualifications

• NVQ Level 3 in Business Administration or equivalent preferred.
• Experience in administrative or coordination roles, ideally in facilities management or healthcare.
• Strong IT skills with Microsoft Excel, Word and PowerPoint.
• Familiarity with CAFM systems (Maximo) and reporting tools desirable.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Good knowledge and experience in service delivery.

Responsibilities

• Compile daily, weekly, and monthly performance reports.
• Track KPIs and service failure points.
• Prepare documentation for client audits and monthly meetings.
• Maintain records of planned and reactive tasks in CAFM systems (Maximo).
• Support Compliance, Workflow and Business Support teams with documentation and coordination.
• Develop and review operational processes and action plans.
• Coordinate with internal and external stakeholders for data updates.
• Schedule meetings, walkarounds, and customer satisfaction surveys.
• Draft communications for the wider team.
• Maintain filing systems and ensure compliance evidence is up to date.
• Assist with presentations and reports for senior management and clients.

Skills

Organisational skills

Attention to detail

Communication skills

Multi-tasking

Education

NVQ Level 3 in Business Administration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

CAFM Maximo

Job description

Equans UK & Ireland is seeking an Assistant Performance & Workflow Manager to join the team at Pinderfields Hospital in Wakefield. This permanent, full-time role (37.5 hours) includes deputising for the Performance & Workflow Manager and delivering performance monitoring, workflow coordination, and compliance reporting across the Pinderfields and Pontefract contract.

You will compile reports, track KPIs, support audits, and maintain CAFM records while liaising with internal and external