Healthcare Operations Lead – Patient-Centric Practice

St James; Swindon; On-site; GBP 40,000 - 56,000; Full time

Job summary

St James Surgery in Devizes, Wiltshire is seeking an Operations Manager to partner with the Practice Manager to oversee daily operations and streamline processes. The role focuses on safe, efficient, patient‑centred care and sustainable practice growth.

You will lead a multidisciplinary team, manage GP rotas, oversee contracts and supplier arrangements, and ensure robust compliance with CQC, GDPR and safety standards.

Qualifications

• Proven ability to lead and motivate a team.
• Experience in managing GP rotas and coverage.
• Ability to streamline processes and improve efficiency.
• Awareness of cost control and supplier management.
• Commitment to patient-centred care and safety compliance.

Responsibilities

• Lead and motivate staff to enhance productivity, morale, and performance.
• Oversee daily operations to ensure safe, compliant, patient-centred environment.
• Review contracts and supplier arrangements for cost-effective solutions.
• Manage GP rotas and allocations for efficient coverage.
• Ensure invoicing and accounting software are used accurately.
• Coordinate estates and facilities management and compliance.
• Conduct regular compliance checks per regulatory standards (CQC, GDPR, Health & Safety).
• Join a welcoming practice with GPs and multidisciplinary team in Devizes, Wiltshire.

Skills

Staff leadership

Rota management

Process optimisation

Budget awareness

Tools

Accounting software

Job description

St James Surgery in Devizes, Wiltshire is seeking an Operations Manager to partner with the Practice Manager to oversee daily operations and streamline processes. The role focuses on safe, efficient, patient‑centred care and sustainable practice growth.

You will lead a multidisciplinary team, manage GP rotas, oversee contracts and supplier arrangements, and ensure robust compliance with CQC, GDPR and safety standards.