Healthcare Front Desk & Patient Services Coordinator

Lycahealth; Orpington; On-site; GBP 22,000 - 28,000; Full time

Job summary

Lyca Health in the United Kingdom is seeking a Customer Service Administrator to provide an efficient reception and administration service. You will be the first point of contact for patients and visitors, reflecting Lyca Health’s high standards of care and service.

You will manage patient records, liaise with consultants and their PA teams, and support the smooth day-to-day operation of the service. The role offers a professional environment, competitive salary, and a supportive team.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service or reception roles in a professional setting.
• Strong organisational and time management abilities.
• Professional, friendly, and customer-focused approach.

Responsibilities

• Welcome and assist patients, their families and visitors, ensuring a warm, friendly and professional experience.
• Maintain an inviting, organised and professional front-of-house environment.
• Schedule and manage appointments for patients, consultants, secretaries and external stakeholders, both in person and over the telephone.
• Liaise directly with consultants and their PA teams to obtain accurate patient information and medical records.
• Handle telephone enquiries and bookings professionally, following company telephone standards.
• Monitor voicemail messages and return calls promptly.
• Ensure patient records are maintained accurately and updated in line with consultant documentation.
• Provide general administrative support to ensure the efficient running of the service.

Skills

Excellent communication

Organisational skills

Customer service experience

Reception experience

Tools

Microsoft Word

Microsoft Excel

Job description

Lyca Health in the United Kingdom is seeking a Customer Service Administrator to provide an efficient reception and administration service. You will be the first point of contact for patients and visitors, reflecting Lyca Health’s high standards of care and service.

You will manage patient records, liaise with consultants and their PA teams, and support the smooth day-to-day operation of the service. The role offers a professional environment, competitive salary, and a supportive team.