Customer Service Administrator

Lycahealth; Orpington; On-site; GBP 22,000 - 28,000; Full time

Job summary

Lyca Health in the United Kingdom is seeking a Customer Service Administrator to provide an efficient reception and administration service. You will be the first point of contact for patients and visitors, reflecting Lyca Health’s high standards of care and service.

You will manage patient records, liaise with consultants and their PA teams, and support the smooth day-to-day operation of the service. The role offers a professional environment, competitive salary, and a supportive team.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service or reception roles in a professional setting.
• Strong organisational and time management abilities.
• Professional, friendly, and customer-focused approach.

Responsibilities

• Welcome and assist patients, their families and visitors, ensuring a warm, friendly and professional experience.
• Maintain an inviting, organised and professional front-of-house environment.
• Schedule and manage appointments for patients, consultants, secretaries and external stakeholders, both in person and over the telephone.
• Liaise directly with consultants and their PA teams to obtain accurate patient information and medical records.
• Handle telephone enquiries and bookings professionally, following company telephone standards.
• Monitor voicemail messages and return calls promptly.
• Ensure patient records are maintained accurately and updated in line with consultant documentation.
• Provide general administrative support to ensure the efficient running of the service.

Skills

Excellent communication

Organisational skills

Customer service experience

Reception experience

Tools

Microsoft Word

Microsoft Excel

Job description

At Lyca Health, we understand that our people are at the heart of everything we do. We are looking for an outstanding individual who shares our commitment to delivering exceptional service and exceeding expectations for our patients, colleagues and partners.

Job Summary

As a Customer Service Administrator, you will play a key role in providing an efficient and professional reception and administrative service. Acting as the first point of contact for patients and visitors, you will ensure every interaction reflects the high standards of care and customer service that Lyca Health is known for.

You will be responsible for maintaining accurate and up-to-date patient records, liaising with consultants and their PA teams to obtain the correct information and documentation, and supporting the smooth day-to-day operation of the service.

We offer a professional working environment, competitive salary, and the opportunity to be part of a dedicated and supportive team.

Colleagues will work 40 hours per week between 7:30am and 8:00pm, Monday to Saturday, in line with the needs of the business.

Key Responsibilities

• Welcome and assist patients, their families and visitors, ensuring a warm, friendly and professional experience.
• Maintain an inviting, organised and professional front-of-house environment.
• Schedule and manage appointments for patients, consultants, secretaries and external stakeholders, both in person and over the telephone.
• Liaise directly with consultants and their PA teams to obtain accurate patient information and medical records.
• Handle telephone enquiries and bookings professionally, following company telephone standards.
• Monitor voicemail messages and return calls promptly.
• Ensure patient records are maintained accurately and updated in line with consultant documentation.
• Provide general administrative support to ensure the efficient running of the service.

Person Specification

• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Good IT skills, including Microsoft Word and Excel.
• A professional, friendly and customer-focused approach.
• Previous experience within a private healthcare or high-end customer service environment.
• Experience working within a reception or administrative role.

Equality, Diversity and Inclusion

At Lyca Health, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and supported. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.

Additional Information

Whilst we endeavour to respond to all applications, we receive a high volume of interest. If you have not heard from us within three weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

Any offer of employment will be subject to proof of eligibility to work in the UK and receipt of a satisfactory Disclosure and Barring Service (DBS) check.