Clinic Front Desk Lead - Patient Experience & Ops

JD Healthcare Group; Guildford; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Annual leave 32 days

Life assurance

Pension plan

Nursery scheme

Gym discounts

Staff discounts

EV Car Scheme

Perkbox platform

Wellness programmes

Learning & development

Job summary

JD Healthcare Group in the United Kingdom is seeking a Clinic Coordinator to lead front-of-house operations and supervise the reception team, ensuring every patient and visitor receives an exceptional experience.

You will manage complex patient queries, bookings and registrations, and work with clinic management to keep day-to-day operations running smoothly and to the highest standards. If you thrive in a fast-paced, people-focused environment, we would love to hear from you.

Qualifications

• Excellent interpersonal and communication skills to create a welcoming environment.
• Proficient in Microsoft Office and patient management systems.
• Ability to manage multiple priorities in a busy clinic.
• Friendly, empathetic approach to patient support.

Responsibilities

• Lead front-of-house operations and escalate reception queries.
• Manage patient queries, bookings, and front-of-house processes including registration.
• Process patient payments and oversee end-of-day reporting.
• Support patient communication with follow-ups and cost explanations.
• Monitor patient outcome tracking lists for reporting and follow-up.
• Oversee stock control for reception and clinic supplies.
• Coordinate with IT, maintenance and external partners to resolve issues.
• Support clinic events such as open days, with occasional weekend cover.

Skills

Interpersonal skills

Communication

Microsoft Office

Multitasking

Customer service

Tools

EMR systems

CRM platforms

PRISM/HFEA portal

Reception software

Job description

JD Healthcare Group in the United Kingdom is seeking a Clinic Coordinator to lead front-of-house operations and supervise the reception team, ensuring every patient and visitor receives an exceptional experience.

You will manage complex patient queries, bookings and registrations, and work with clinic management to keep day-to-day operations running smoothly and to the highest standards. If you thrive in a fast-paced, people-focused environment, we would love to hear from you.