Receptionist/Clerk

Blackpool Teaching Hospitals NHS Foundation Trust; Lancashire; On-site; GBP 21,000 - 26,000; Full time

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust seeks a clerical support worker to assist Sexual Health Clinics across Blackpool, Wyre and Fylde. You will undertake basic office procedures under the direction of the Administration Manager to maintain an efficient office system.

The role includes face-to-face contact with the public, checking patient registration forms for accuracy and coordinating appointments while registering patients electronically and issuing patient numbers.

Responsibilities

• Provide clerical support to Sexual Health Clinics across Blackpool, Wyre and Fylde under the direction of the Administration Manager to maintain an efficient office system.
• Check clinic registration forms for accuracy (date of birth, address, GP, phone numbers, etc.).
• Register patients electronically, issue patient identifiable numbers, and prepare case files where necessary.
• Greet patients and handle face-to-face enquiries, redirecting clinical questions to appropriate medical staff as needed.
• Monitor and coordinate incoming calls, relay messages, and provide basic information to assist patient appointments.

Job description

The post holder will assist in the provision of clerical support to the team members working within Sexual Health Clinics across Blackpool, Wyre and Fylde by undertaking basic office procedures under the direction and management of the Administration Manager to maintain an effective and efficient office system. Shift pattern will include working long days evenings and weekends.

This will include face to face contact with members of the public, checking clinic registration forms have been completed correctly i.e., date of birth, address, GP, telephone numbers etc.

Please note this role will not be eligible for sponsorship as it doesn't meet the minimum salary requirements for a skilled worker visa, therefore you must have appropriate right to work in the UK or your application will not be progressed to the next stage of Recruitment.

Monitor and co-ordinate incoming telephone calls for example to receive and relay messages, to provide basic information as per guidelines when making patient appointments. To provide non-clinical information in response to routine enquiries for example when to attend for an STI screen, a smear or a blood test. Dealing with enquiries and personal callers and re-directing medical/clinical enquiries to the appropriate medical/nursing staff.

Register electronically all patients who attend clinics, ensure all personal details are correct, issue a patient identifiable number and where necessary prepare a case file.

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

For further details / informal visits contact: Name: Wayne Scott Job title: Administration Manager Email address: [e-mail] Telephone number: 01253 951993