Healthcare Client Services Lead - Diagnostics Growth

Randox Health; Warrington; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare diagnostics company based in Warrington is seeking a Client Services Manager to oversee their client support and account management team. The ideal candidate will have a minimum of three years of experience in a clinical support role, strong team management abilities, and a background in biomedical science. This full-time permanent role involves leading a blended team, monitoring KPIs, and ensuring client satisfaction.

Qualifications

• Minimum 3 years of experience in a clinical, laboratory, or healthcare client/customer support setting using a CRM/ticketing platform.
• At least 1 year of team management experience within a customer service/support department (5+ direct reports).
• Strong understanding of working with high value clients in high-pressure environments.

Responsibilities

• Lead and manage a blended team of Client Support Executive and Account Managers.
• Monitor performance across KPIs including ticket volumes, account growth, and client satisfaction.
• Handle escalations and service incidents, including complex, high-priority cases.

Skills

Client support management

Performance monitoring

Team leadership

CRM proficiency

Client relationship management

Education

Background in biomedical science or relevant clinical discipline

Job description

A leading healthcare diagnostics company based in Warrington is seeking a Client Services Manager to oversee their client support and account management team. The ideal candidate will have a minimum of three years of experience in a clinical support role, strong team management abilities, and a background in biomedical science. This full-time permanent role involves leading a blended team, monitoring KPIs, and ensuring client satisfaction.