Healthcare B2B Customer Service Advisor – 12-Month FTC

Movianto; Haydock; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Gym membership discount

33 days annual leave

Wagestream pay

Life Assurance

Employer Pension 4%+

Simply Health access

24/7 GP & counselling

Cycle to Work

MyRewards access

Résumé du poste

Movianto is hiring a Customer Service Advisor in Haydock on a 12-month fixed-term contract. You will be the voice of the customer, handling queries via phone and email, and logging them on Salesforce.

You will coordinate with warehouse and transport teams to identify root causes and ensure timely resolutions within SLAs. The role requires strong communication, cross-functional collaboration, and attention to detail, with a focus on delivering excellent service in a healthcare logistics

Qualifications

• Previous Customer Service experience ideally in a B2B Customer Service team.
• Able to conduct investigations to identify root cause analysis of any service failures.
• Good communication skills both verbally and in writing.
• Professional and courteous telephone manner.
• Competent in the use of Microsoft packages with strong typing skills.
• Able to work under pressure and to strict deadlines.
• Excellent organisational skills with the ability to prioritise workload.
• Good attention to detail with strong accuracy and data entry skills.
• Passionate about good Customer Service.
• Able to work effectively as a team or individually.
• Ability to identify preventative & corrective actions.
• Trend analysis of service failures.
• Working knowledge of Movianto UK SOP's.

Responsabilités

• Be the initial point of contact for Customer Service queries received by telephone and email, record information accurately on Salesforce CRM.
• Ownership of queries from start to finish- investigate and resolve
• Update Clients on investigation status and progress.
• Liaise with Warehouse & Transport teams to investigate the root cause of any service issues
• Record and process Goods Uplift/Returns, Log Adverse Drug Reactions.
• Proactively manage all open cases ensuring resolution within Movianto SLAs.
• Support the Internal Key Account Manager, providing information when required.
• Monitor Critical Consignment deliveries and contribute to process improvements while adhering to quality standards
• Maintain administration, filing & Client specific KPI's.
• When required attend internal and external Customer conference calls/meetings to discuss Customer Service issues.
• Identify and elevate any potential financial loss issue within the business.
• To ensure all applicable Company Quality procedures are adhered to.
• To undertake any reasonable request that may be required from the business

Connaissances

Customer Service

B2B experience

Investigation

Communication

Microsoft Office

Typing skills

Time management

Attention to detail

Teamwork

Problem solving

SOP knowledge

Outils

Microsoft Office

Description du poste

Movianto is hiring a Customer Service Advisor in Haydock on a 12-month fixed-term contract. You will be the voice of the customer, handling queries via phone and email, and logging them on Salesforce.

You will coordinate with warehouse and transport teams to identify root causes and ensure timely resolutions within SLAs. The role requires strong communication, cross-functional collaboration, and attention to detail, with a focus on delivering excellent service in a healthcare logistics