Healthcare Logistics Customer Advisor

Movianto / Yusen Group; Haydock; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Discounted gym memberships

33 days annual leave (incl. bank hols)

Holiday Purchase scheme

Flexible pay through Wagestream

Life Assurance

Employer Pension contribution up to 4%

Simply Health access

24/7 GP, physio, counselling via EAP

Cycle to Work scheme

MyRewards platform access

Job summary

Movianto is hiring a Customer Service Advisor to proactively resolve queries from a select portfolio of Key Accounts. You will log, investigate and resolve calls and emails, coordinating with internal teams to identify root causes and restore service quickly.

The role emphasizes strong communication, accuracy, and adherence to Movianto UK SOPs. Working on a 12 month fixed-term contract, you will typically work on weekdays, with a focus on maintaining high service standards, data integrity, and

Qualifications

• Previous Customer Service experience ideally in a B2B environment.
• Able to investigate and identify root causes of service failures.
• Strong written and verbal communication skills.

Responsibilities

• Be the first point of contact for queries via telephone and email.
• Log, investigate and resolve queries promptly to meet SLAs.
• Update clients on investigation status and progress.
• Collaborate with Warehouse & Transport to identify root causes of issues.
• Record and process Goods Uplift/Returns; log Adverse Drug Reactions.
• Maintain all case files and client KPIs with accuracy.

Skills

Customer service

B2B support

Root cause analysis

CRMs (Salesforce)

Communication skills

Data entry

Teamwork

Time management

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

Movianto is hiring a Customer Service Advisor to proactively resolve queries from a select portfolio of Key Accounts. You will log, investigate and resolve calls and emails, coordinating with internal teams to identify root causes and restore service quickly.

The role emphasizes strong communication, accuracy, and adherence to Movianto UK SOPs. Working on a 12 month fixed-term contract, you will typically work on weekdays, with a focus on maintaining high service standards, data integrity, and