Healthcare Key Account Executive: Service Resolution & Growth

Movianto; Cambridgeshire and Peterborough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Discounted gym memberships

33 days annual leave (including bank-h

Flexible pay through Wagestream

Life Assurance

Employer Pension Contribution up to 4%

Access to Simply Health

24/7 GP, physiotherapy and counselling

Cycle to Work scheme

MyRewards benefits platform

Job summary

Movianto in Bedford is seeking a proactive Key Account Executive to own customer service for a select portfolio, resolving queries by phone and email and logging them in Salesforce. You will liaise with clients, warehouses and transport teams to investigate root causes, drive SLA-compliant resolutions, and represent the voice of the customer across a supportive UK team.

Excellent communication, data entry accuracy and the ability to work under pressure are essential; a competitive benefits

Qualifications

• Experience in a B2B customer service environment.
• Ability to investigate service failures and identify root causes.
• Strong written and verbal communication skills.
• Excellent data entry accuracy and typing speed.

Responsibilities

• Be the initial point of contact for customer service queries via telephone and email.
• Own queries from start to finish and resolve them.
• Update clients on investigation status and progress.
• Liaise with Warehouse & Transport teams to investigate service issues and root causes.
• Record and process goods uplift/returns and log adverse drug reactions.
• Proactively manage open cases to meet Movianto SLAs.
• Support Internal Key Account Manager with information when required.
• Monitor critical deliveries and contribute to process improvements.
• Maintain administration and client KPI documentation.

Skills

Customer Service

B2B

Root cause analysis

Communication

Organisational skills

Tools

Salesforce CRM

Microsoft Office

Job description

Movianto in Bedford is seeking a proactive Key Account Executive to own customer service for a select portfolio, resolving queries by phone and email and logging them in Salesforce. You will liaise with clients, warehouses and transport teams to investigate root causes, drive SLA-compliant resolutions, and represent the voice of the customer across a supportive UK team.

Excellent communication, data entry accuracy and the ability to work under pressure are essential; a competitive benefits