Healthcare Assistant (Clinical Support Worker) - Ward Area

East and North Hertfordshire Teaching NHS Trust; Stevenage; On-site; GBP 21,000 - 26,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is seeking a Clinical Support Worker to assist ward teams in delivering compassionate patient care under RN supervision. The role focuses on direct patient support, safety, and contributing to a calm, clean environment.

We value a caring nature and reliability across shifts, including days, nights, weekends, and bank holidays. Relevant qualifications and a commitment to equality and inclusion are essential.

Qualifications

• GCSEs (or equivalent) in English and Maths.
• Care Certificate and Health and Social Care Level 2.
• Experience in healthcare or care is preferred.

Responsibilities

• Communicate effectively with patients.
• Support Registered Nurses in patient care.
• Assist with washing and dressing patients.
• Take physiological observations.
• Make beds and maintain clean patient areas.
• Serve meals and assist with feeding.
• Provide emotional support by listening and talking to patients.

Skills

Communication

Teamwork

Time management

Patient care

IT basics

Work under pressure

Deadline adherence

Judgement and escalation

Interpersonal skills

Education

GCSEs English & Maths

Care Certificate

Health and Social Care Level 2

Job description

East and North Hertfordshire Teaching NHS Trust

Healthcare Assistant (Clinical Support Worker) - Ward Area

The closing date is 28 October 2026

Are you passionate about delivering exceptional care? We're looking for dedicated Clinical Support Workers across our ward areas who share our commitment to providing outstanding service and compassionate care to our patients.

As a Clinical Support Worker, you will work closely under the guidance of a Registered Nurse, playing a vital role in maintaining high standards of patient care across our hospital wards and departments.

At the heart of our work are our core values: Include, Respect, and Improve. We encourage all applicants to embrace these values throughout the recruitment process and beyond.

What We're Looking For:

• A kind and caring nature
• Friendly and approachable attitude
• Ability to follow instructions and Trust policies
• Confidence to use your own initiative
• Flexibility to work across different shifts

Your Responsibilities Will Include:

• Communicating effectively with patients
• Supporting Registered Nurses and Midwives in patient care
• Assisting with washing and dressing patients
• Taking physiological observations
• Making beds and maintaining clean patient areas
• Serving meals and helping patients with feeding
• Providing emotional support by listening and talking to patients

Working Hours:This role involves working across days, nights, weekends, and bank holidays 24/7 mix of shifts, 365 days a year.It is important to know we can't offer solely nights or weekends only.

Sponsorship is NOT available for the role of Healthcare Assistant (Clinical Support Worker)

Main duties of the job

Shortlisted candidates will be invited to participate in a virtual information and guidance session. We look forward to engaging with as many candidates as possible. The session will provide comprehensive details regarding the role, offer interview advice, outline the assessment day, and explain the overall recruitment process.

The assessment date is Friday 13th November & Friday 20th November 2026. The assessment day is in person only.

To find out further details about the role please visit our Trust Clinical Support worker page - https://www.enherts-tr.nhs.uk/careers/roles-professions/clinical-support-workers/

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications / Training

• GCSEs (or equivalent qualification or standard) in English and Math
• Care Certificate
• Health and Social Care Level 2

Previous Experience

• Experience of healthcare or care work
• Experience of working with the general public or a range of different people

Skills

• Ability to communicate effectively people with varying levels of understanding
• Evidence of being self-motivated
• Evidence of working effectively as part of a team
• Basic IT skills - ability to use keyboard or willingness to develop
• Excellent time management and organisational skills
• Ability to work in a busy, sometimes pressurized environment
• Ability to work to deadlines
• Ability to use judgement on when to elevate issues and problems
• Excellent interpersonal skills and the ability to use them to communicate effectively with patients within a multi-disciplinary team

Knowledg

• Awareness of clinical setting and clinical care
• Knowledge of a range of clinical procedures

Other requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East and North Hertfordshire Teaching NHS Trust