Healthcare Assistant

Cardiff and Vale University Health Board; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Job summary

TIC Health is seeking an committed Healthcare Assistant to support patients from arrival through to their appointment or scan at our Milton Keynes clinic. You will handle front‑of‑house reception duties while providing clinical support, including phlebotomy and cannulation as trained, under radiographer supervision.

The role requires strong communication and teamwork to ensure a safe, welcoming patient experience.

Qualifications

• Previous experience in a healthcare, clinic, or hospital setting.
• Excellent communication and interpersonal skills.
• Ability to follow clinical protocols and instructions accurately.
• Good organisational skills and attention to detail.

Responsibilities

• Greet patients on arrival in a friendly, professional manner and check them in.
• Respond to patient queries via email and answer calls appropriately.
• Prepare patients for diagnostic procedures such as CT/MRI and explain what to expect.
• Provide phlebotomy and cannulation as required or trained to do so.
• Assist radiographers with patient positioning during scans.
• Maintain a clean, safe clinical environment and adhere to infection control policies.
• Collaborate with clinical and administrative staff to support patient journeys.
• Undertake mandatory training and professional development.
• Travel between clinic branches if required.

Skills

Communication skills

Interpersonal skills

Organisational skills

Attention to detail

Infection control knowledge

Flexibility

Phlebotomy training

Cannulation training

Healthcare frontline experience

Team collaboration

Tools

Clinical software systems

Job description

Are you a caring, motivated individual looking to take the next step in your healthcare career? TIC Health is looking for a Healthcare Assistant to join our team, supporting patients through their journey from arrival through to the completion of their appointment or scan. This is a hands‑on, patient‑facing role combining reception duties with clinical support, including phlebotomy, cannulation, and assisting clinicians within CT and MRI. You will be a key part of a friendly team, helping to ensure every patient receives a safe, comfortable, and well‑coordinated experience. We are seeking an experienced and proactive HCA to look after our patients in our Milton Keynes branch. As our Healthcare Assistant, you'll be the face of the clinic for both patients and professional referrers, ensuring clinical spaces are properly maintained, and patients receive a seamless and professional experience. The Healthcare Assistant will provide high‑quality patient care and clinical support within the clinic, ensuring patients are welcomed, prepared, and supported throughout their visit. The post holder will work closely with radiographers and other clinical and administrative staff to support diagnostic imaging procedures, and will also carry out front‑of‑house duties including patient check‑in and handling patient enquiries by phone and email.

Patient Care and Reception

• Greet patients on arrival in a friendly, professional, and reassuring manner
• Check patients in for their scheduled appointments
• Respond to patient queries received via the email inbox
• Answer incoming telephone calls and handle patient enquiries appropriately, escalating where necessary

Clinical and Procedural Duties

• Prepare patients for diagnostic procedures, including CT and MRI, ensuring patients understand what to expect
• Provide phlebotomy services / undertake training for, taking blood samples as required
• Perform cannulation for patients where clinically required
• Assist the radiographer with patient positioning during scanning procedures
• Monitor patient comfort and wellbeing throughout procedures

Clinic Environment

• Maintain a clean, safe, and tidy clinical environment at all times
• Ensure clinical areas and equipment are prepared appropriately between patients
• Adhere to infection control, health and safety, and clinical governance policies

General

• Maintain patient confidentiality and comply with data protection requirements at all times
• Work collaboratively as part of the wider clinical and administrative team
• Participate in mandatory training and continuing professional development
• Undertake any other duties commensurate with the role as required
• Previous experience in a healthcare, clinic, or hospital setting.
• Excellent communication and interpersonal skills
• Ability to follow clinical protocols and instructions accurately
• Good organisational skills and attention to detail
• Knowledge of infection control and health and safety procedures
• Calm and reassuring manner, including with anxious patients
• Flexible and adaptable to changing clinic needs
• Willingness to undertake phlebotomy and cannulation training if not already qualified
• Strong administrative skills
• Excellent interpersonal and communication skills, both with patients and colleagues, Experience in a similar front‑of‑house role within a private or NHS medical or clinical setting
• Experience in phlebotomy and/or cannulation
• Experience assisting with diagnostic imaging procedures (CT/MRI)Skills Familiarity with diagnostic imaging, cardiac screening, or private GP services
• Experience using clinical software systems or patient management systems
• Willingness to travel between clinic branches, if required

TIC Health is a leading provider of private medical services in England, with clinics based in Harley Street, Edgware, Romford, Reading, Rochdale, and Milton Keynes. We specialise in private GP services, cardiac screening, and advanced diagnostic imaging. Our friendly, forward‑thinking team is committed to delivering rapid access to medical diagnostics and exceptional patient care in a professional yet welcoming environment.