Senior Patient Access Admin Officer

UHCW; Coventry; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Senior Administration Officer in the Performance & Informatics (P&I) department in Coventry. The role focuses on patient queries, appointment management and data integrity to support high-quality patient care.

You will join a multidisciplinary team, with duties spanning call handling, appointment scheduling and maintaining Trust systems, ensuring accurate records and responsive service for patients and colleagues.

Qualifications

• NVQ3 in Administration or working towards it.
• Basic numeracy or literacy qualifications.
• Experience handling complex telephone calls and queries.
• Good keyboard skills and accuracy in data handling.

Responsibilities

• Handle outpatient appointment calls and book appointments per policy.
• Maintain accurate data in Trust systems (Revenue Cycle, E-Referrals, PowerChart, Openscape).
• Obtain confidential information and record it securely.
• Provide day-to-day supervision and cross-cover as needed.

Skills

Excellent communication

Organised

Customer service

Multitasking

Empathetic approach

Education

NVQ3 in Administration

Tools

Outlook

Word

Excel

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Senior Administration Officer in the Performance & Informatics (P&I) department in Coventry. The role focuses on patient queries, appointment management and data integrity to support high-quality patient care.

You will join a multidisciplinary team, with duties spanning call handling, appointment scheduling and maintaining Trust systems, ensuring accurate records and responsive service for patients and colleagues.