Healthcare Admin & Call Center Specialist

NHS Jobs; Cambourne; On-site; GBP 21,000 - 26,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust is seeking an administrative support role focused on telephone handling, data entry and service user records. The post involves professional communication with healthcare professionals, patients and agencies, and timely updating of all records using the team’s computerised information systems.

You will provide operational support to colleagues, assist in supervision of Band 2 administration staff when required, and ensure high standards of

Qualifications

• Experience handling high volumes of calls with professional communication.
• Accurate data entry and timely updating of service user records.
• Ability to train new staff as directed by Line Manager.

Responsibilities

• Word processing of all forms of correspondence, reports and summaries for the team.
• Answer all telephone calls within the defined timeframe and signpost as required.
• Record information in computerised information systems accurately and timely.
• Manage all calls in a calm, professional manner with healthcare professionals, patients and agencies.
• Inputting and updating service user information and service user/team activity.
• Maintain filing in paper and electronic records, keeping it up to date.
• Provide good customer service with a professional telephone service and accurate messages.
• Undertake training of new staff as directed by Line Manager.

Skills

Customer service

Telephone handling

Data entry

Records management

Training staff

Tools

Computerised information systems

Job description

Cambridgeshire and Peterborough NHS Foundation Trust is seeking an administrative support role focused on telephone handling, data entry and service user records. The post involves professional communication with healthcare professionals, patients and agencies, and timely updating of all records using the team’s computerised information systems.

You will provide operational support to colleagues, assist in supervision of Band 2 administration staff when required, and ensure high standards of