Administrator/Call Handler

NHS Jobs; Cambourne; Presencial; GBP 21.000 - 26.000; Tempo integral

Resumo da vaga

Cambridgeshire and Peterborough NHS Foundation Trust is seeking an administrative support role focused on telephone handling, data entry and service user records. The post involves professional communication with healthcare professionals, patients and agencies, and timely updating of all records using the team’s computerised information systems.

You will provide operational support to colleagues, assist in supervision of Band 2 administration staff when required, and ensure high standards of

Qualificações

• Experience handling high volumes of calls with professional communication.
• Accurate data entry and timely updating of service user records.
• Ability to train new staff as directed by Line Manager.

Responsabilidades

• Word processing of all forms of correspondence, reports and summaries for the team.
• Answer all telephone calls within the defined timeframe and signpost as required.
• Record information in computerised information systems accurately and timely.
• Manage all calls in a calm, professional manner with healthcare professionals, patients and agencies.
• Inputting and updating service user information and service user/team activity.
• Maintain filing in paper and electronic records, keeping it up to date.
• Provide good customer service with a professional telephone service and accurate messages.
• Undertake training of new staff as directed by Line Manager.

Conhecimentos

Customer service

Telephone handling

Data entry

Records management

Training staff

Ferramentas

Computerised information systems

Descrição da vaga

Please refer to the attached job description and person specification for full details of responsibilities. Word processing of all forms of correspondence, reports and summaries that are required by the team. Answer all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner. Record information in the chosen software timely and accurately. Manage all calls in a controlled and professional manner. Deal with difficult callers in a calm and professional manner. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager. Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate. Undertake training of new staff as directed by Line Manager and/or other managers.

Cambridgeshire and Peterborough NHS Foundation Trust

Cambridgeshire and Peterborough NHS Foundation Trust