Administrator/Call Handler

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT); Cambridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) is recruiting for enthusiastic and motivated full-time and part-time Call Handler/Administrators to support the Community Nursing Front of House Team. The roles involve handling calls, delivering administrative support, and maintaining a calm, patient-focused approach with an excellent telephone manner.

Successful candidates will need to travel independently around the county to meet strict deadlines and provide efficient telephone

Responsibilities

• Handle telephone calls and provide administrative support within the Front of House Team.
• Travel independently around the county to meet deadlines as required.

Job description

Full time 37.5 hours & part time 30 hours per week available. Full time position will be based at South Cambridgeshire District Hall, Cambourne. Part time position will be based at Phorpres House, Peterborough.

We are currently recruiting for enthusiastic and motivated full time and part time Call Handler/Administrators to work within our Community Nursing Front of House Team.

The successful candidate will need to be calm and patient, with an excellent telephone manner and skills to deal with sometimes complex and difficult issues over the phone. If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people then we want to hear from you.

Please note for this role you will be required to travel independently around the county meeting strict time deadlines

The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe.

To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.

Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children’s, adult and older people’s mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.

To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities’ employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

All appointments are subject to the successful completion of a probationary period.

Please note we reserve the right to close adverts early should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.

For further information on CPFT, please visit our website at https://www.cpft.nhs.uk

For further details / informal visits contact: Name: Peter Lee Job title: Senior Administrator, FOH Email address: [e-mail] Telephone number: 03307260077