Healthcare Admin Apprentice: Dual Receptionist (Flex Hours)

Somerset NHS Foundation Trust; Yeovil; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave

Career developmentSupport

Blue Light Card benefits

Job summary

Somerset NHS Foundation Trust is offering an apprenticeship for an Administrator/Receptionist across SWISH and Community Dental Services. You will support appointments, referrals and enquiries, acting as the first point of contact for patients and professionals while developing essential administrative skills in a healthcare setting.

Under supervision, you will maintain records, manage confidentiality, and assist with clinic administration.

Qualifications

• Good standard of literacy and numeracy.
• Typing skills.
• Experience of databases and computer literacy.
• Good organisational skills.
• Ability to manage own time and plan activities for staff and patients.
• Ability to work long periods at a computer.
• Understanding of general clerical/admin duties in NHS/public sector.
• Experience of supporting distressed or vulnerable people.
• Good IT skills (email, Word, Excel).
• Confidentiality and respectful communication.
• Strong oral communication and telephone manner.
• Clear written communication and attention to detail.
• Compassionate interpersonal skills with patients and families.
• Flexible and adaptable to patient needs.
• Able to support Saturday SWISH clinics on a rota.

Responsibilities

• Provide administrative and reception support across SWISH and Community Dental Services.
• Support appointments, referrals and enquiries.
• Act as first point of contact for patients and professionals.
• Maintain accurate records within Trust systems.
• Develop communication, organisational and customer service skills under supervision.
• Support admin processes and documentation as part of the apprenticeship.
• Work across multiple sites and within supervising teams.

Skills

Literacy

Numeracy

Typing

Databases

IT literacy

Organisational skills

Time management

Communication

Confidentiality

Interpersonal skills

Flexibility

Tools

Word

Excel

Job description

Somerset NHS Foundation Trust is offering an apprenticeship for an Administrator/Receptionist across SWISH and Community Dental Services. You will support appointments, referrals and enquiries, acting as the first point of contact for patients and professionals while developing essential administrative skills in a healthcare setting.

Under supervision, you will maintain records, manage confidentiality, and assist with clinic administration.