Dental Receptionist

Cardiff and Vale University Health Board; Salisbury; On-site; GBP 19,000 - 23,000; Full time

Job summary

BSW Hospitals Group’s Community Dental Service in Wiltshire and Swindon seeks an organised Receptionist/Administrator at Salisbury site. You will be the first point of contact, assist patients, manage appointments, process payments, and support the dental team in a busy NHS environment.

The role requires reliability, travel across sites as needed, and willingness to work weekends/bank holidays to support out-of-hours service.

Qualifications

• Experience in administration is essential.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage a busy workload.
• Good IT skills and confidence with computer systems.
• Experience with a dental IT system would be advantageous, training provided.

Responsibilities

• Welcoming and assisting patients in person and by phone.
• Booking, changing and managing appointments.
• Processing payments and handling NHS charges where applicable.
• Maintaining records and supporting the dental team.
• Providing information about services and access to NHS Dental Care.

Skills

Communication

Customer service

Organisation

IT skills

Cash handling

Health and safety

Dental reception

NHS rules knowledge

Education

NVQ 3 / RSA intermediate

Tools

Dental IT system

PC/IT systems

Job description

The post holder will work as part of a front-line team to deliver high quality services to public and staff. The post holder will be required to arrange appointments and provide information to patients. The role will involve handling payments, maintaining accurate records of transactions, undertaking basic banking and reconciliation duties. The post holder will also provide administrative support to members of the Dental Team. The role requires travel to all 4 sites of the service throughout Wiltshire and Swindon as required. The post holder will be required to work to a flexible shift pattern which will include weekends and bank holiday working.

What you'll be doing:

• Welcoming and assisting patients both in person and over the telephone
• Booking, changing and managing appointments
• Providing information and support to patients and visitors
• Processing payments
• Supporting the team with a range of administrative and office tasks
• Helping to ensure the smooth day‑to‑day running of the service, process and administer face to face, written, answerphone and telephone enquiries, requiring access to information and appointments in line with policy, procedures and service standards. Where necessary liaise with interpreters and other stakeholders
• Provide information and advice about dental services and access to NHS Dental Care for unregistered patients.
• Obtain personal details from patients and other sensitive personal, social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality.
• Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect and handle patient payments. Take responsibility for security of monies.
• Receive and prepare documentation for patients and ensure completion of NHS Dental Forms.
• Maintain and operate the appointments system including call forwarding, filing of clinical records and multiple appointment diaries. Collate performance data from the appointments system.
  Are you an organised, friendly and professional administrator who enjoys helping people and providing excellent customer service?

An exciting opportunity has arisen to join the Community Dental Service for Wiltshire and Swindon as a full-time Receptionist/Administrator based at our Salisbury site. As the first point of contact for our patients, you will play a vital role in ensuring a welcoming and efficient service. This is a varied and rewarding position where no two days are the same, offering the opportunity to work within a supportive healthcare team and make a real difference to patients' experiences. The successful candidate may be required to provide cover at other sites across the service, therefore access to reliable transport is essential. The role also includes participation in some weekend and bank holiday working to support the Community Dental Out of Hours Service. Why join us? This is a fantastic opportunity to become part of a dedicated and welcoming team committed to providing high-quality dental care across Wiltshire and Swindon. If you are a motivated individual who thrives in a patient-focused environment, we'd love to hear from you.

Requirements

• Previous administration experience is essential
• Excellent communication and customer service skills
• Strong organisational skills with the ability to manage a busy workload
• Good IT skills and confidence using computer systems
• Experience using a dental IT system would be advantageous, although full training will be provided, Significant experience of general office work
• Experience of operating a cash handling system
• Experience of Health and Safety practice
• Understanding of personal health and safety responsibilities, Previous experience of Dental reception work
• Previous experience of working with Dental IT systems, NVQ level 3 or equivalent training, RSA intermediate or equivalent
• Knowledge of the NHS Dental rules and regulations

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk

We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues, our patients, our communities and our partners.