Apprentice - Receptionist/Administrator

Somerset NHS Foundation Trust; Yeovil; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Training and supervision

Job summary

Somerset NHS Foundation Trust is offering an apprenticeship as an Apprentice Administrator/Receptionist across the Somerset-wide Integrated Sexual Health Services (SWISH) and Community Dental Services. You will provide administrative and reception support while learning in a healthcare setting.

Your week will be split between Taunton and Yeovil, with supervision and training provided throughout the programme to help you handle appointments, referrals and enquiries and develop strong

Qualifications

• Experience or interest in healthcare administration.
• Strong communication and interpersonal skills.
• Ability to work under supervision.

Responsibilities

• Provide administrative and reception support across services.
• Support appointments, referrals and enquiries.
• Act as a first point of contact for patients and professionals.
• Maintain accurate records and develop communication skills.
• Develop organisational and customer service skills with supervision.

Skills

Administrative support

Reception duties

Communication

Organisational skills

Customer service

Job description

This apprenticeship offers the unique opportunity to gain experience across two specialist services within one service group: Somerset-wide Integrated Sexual Health Services (SWISH) and Community Dental Services. Together, these services deliver safe, inclusive and person-centred healthcare to people across Somerset, supporting patients with a wide range of health needs through innovative and specialist models of care.

As an Apprentice Administrator/Receptionist, you will provide administrative and reception support across both services while developing valuable knowledge and skills within a healthcare setting. Under supervision, you will support appointments, referrals and enquiries, act as a first point of contact for patients and professionals, maintain accurate records, and develop strong communication, organisational and customer service skills. Full training, supervision and support will be provided throughout the programme as you work towards a recognised apprenticeship qualification.

Your working week will be split across Taunton and Yeovil, with occasional Saturday morning SWISH clinics supported on a rota basis, as required.

Your supporting statement is the most important part of your application. Once the required apprenticeship entry qualifications have been confirmed, shortlisting will focus on how well you demonstrate your interest in this apprenticeship opportunity and your potential to succeed in the role.